Sounds like an elementary question, I know but how do I process a full refund for a buyer? I completely didn't check the expiration date on what I was selling - an honest oversight but a big DUH. I went to ship it and thankfully saw it. I contacted the buyer right away and promise a full refund but I can't find anywhere where it tells me how to process a full refund. The funds aren't in my account yet because I am newer seller and ebay is holding them but I want to get it to them right away. I hope this all makes sense!
