File your claim for broken item
Best to Start an online claim
sign in to USPS.com
File Claim:
you will be asked these questions so get all info prior to filing claim as it is timed & you may get kicked off and have to start again. You will need
reason (contents damaged)
insurance paid ( your fee for insurance 0 if it was included)
mailer (you)
Your address
Recipient name address
email
phone #
item name 10 digits
type (they mean what it was)
item description (in more detail)
purchase date (buyer purchase date)
amount requested (they usually only pay amount your buyer paid for item not including postage- they claim it was delivered so they did what was expected and postage is only paid back if lost)
upload proof of value (I send copy of invoice as proof of payment )
upload proof of damage (get photo of damaged piece from buyer. I also ask them for photo of box & delivered info label and upload them to the claim)
Review
CHECK
SUBMIT
make sure you tell buyer to keep everything (box, packing, broken item) as the USPS may require (and they most likely will) the buyer to bring the box to their post office for proof.
Can take up to 60 days -- If buyer is asked to bring item to P.O. and does not within the time allowed, the claim will be denied.
Good luck.
