How do I get my money back?

[evilblackrifle-4]

I purchased a blu-ray movie. The case arrived damaged and the disc will not play at all. I requested a return and was emailed a shipping label. I sent it back on Sept. 13. Now the seller will not answer my messages. What do I do next? Thanks

[sam9876]

Ask eBay to step in. 

[orangehound]

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@evilblackrifle-4 wrote:
I purchased a blu-ray movie. The case arrived damaged and the disc will not play at all. I requested a return and was emailed a shipping label. I sent it back on Sept. 13. Now the seller will not answer my messages. What do I do next? Thanks

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You were "emailed a shipping label"?   Did you do the return through the eBay system, or were you interacting directly with the seller?

If you did not set up the return through eBay, do that now.

1. Go to My eBay >> Purchase History
2. Find the item.
3. Select "Return this Item"
4. For the reason, select "Arrived Damaged".
5. Follow the rest of the prompts to complete your return request.

This act should then prompt the seller to refund your money.

[evilblackrifle-4]

How do I actually speak with or email someone? Everything seems to just be a run around with out getting anywhere. Thanks

[evilblackrifle-4]

They sent me a merchandise return label via the emails that I received from ebay. I thought I was returning it through them.

[importparts123]

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@evilblackrifle-4 wrote:
They sent me a merchandise return label via the emails that I received from ebay. I thought I was returning it through them.

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you need to do all communication through the return that you started. if you printed off the shipping label ebay sent you, it should automatically upload to the case. if not, add the tracking info into the case. once it is delivered and the system verfies it is delivered, seller has 3 days to return your money. if they dont, ebay will step in and force it