mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Yes as others have told you, just send them an invoice through PayPal and have them pay that.
When you create your new shipping label, do it from PP from the new payment you got for the reshipment of the item.
Don't do it from Ebay and the original transaction. While you could do that, it will overwrite the original tracking number and the system will then think you shipped late and ding your account. Plus you lose the record of the original shipment. It is just easier and cleaner to create the new label in PP from the new payment you got. That way all your information stays clear and clean.
@inhawaii wrote:I'm not sure if this is the correct way, but i just create a PayPal money request and put down the reason as "cost to re-ship item". Then instruct the buyer to login to PayPal and pay for the re-shipping.
Your buyer would receive an email from PP with the invoice. They can click to pay it in the invoice or go directly into PP as you suggested.
@or_couture wrote:I think the best way to go around it is refund, restock the item and redo the transaction, this time with the correct address at checkout.
That's what I tell my buyers.
You got the item back, you should refund.
If he wants it shipped somewhere else he should redo the transaction.
About red flags, I don't think there are any, sounds like a honest mistake and you got the package back. But I'd still redo the whole thing.
Dang that is an expensive way to do the transaction. Not just in money but time. And not just your time but your buyer's time.
I've been doing this for years. It happens at least couple times a year that the buyer has a bad address on the payment. I always give them the options of a refund less original shipping and I don't reship. Or if they want me to reship, they need to pay for the reshipment and I'll get it shipped out right away. It is easy on everyone. It doens't break any Ebay rule. And most importantly my customer is happy.
You of course can handle it any way you see fit. My experience is as I've stated. I hope your policy works well for you as well.
@or_couture wrote:
@missjen831 wrote:
@or_couture wrote:I think the best way to go around it is refund, restock the item and redo the transaction, this time with the correct address at checkout.
That's what I tell my buyers.
You got the item back, you should refund.
If he wants it shipped somewhere else he should redo the transaction.
About red flags, I don't think there are any, sounds like a honest mistake and you got the package back. But I'd still redo the whole thing.
None of that is necessary. There's no need to cancel the original transaction and create a new one. he can send a paypal invoice & reship to the correct address.
I disagree.
Best protection for both sides is refund&redo the transaction.
If he ships to a different address he's not covered. He's covered with eBay since they have access to the private msg but if the buyer opens a claim with paypal he'll get his money back, paypal won't care. Seller might also get a defect regarding late delivery if it stays 1 transaction.
Best route is to seperate to 2 transactions: refund the first and redo it with the right address this time. I don't see why not. Refund is one click on ebay then buyer completes checkout again. Paypal is creating an invoice then risking the buyer might file a claim.
Better be safe than sorry.
Why do you need "protection"? "Protection from what?
Oh, I think you have a misunderstanding and that is all it is.
The seller IS COVERED under seller protection as the originally shipped to the address the buyer provided. So as a seller you are just fine.
Now you have the item back because the address was bad. I think you missed reading one of the steps to rectify this issue, so let me see if this helps you.
You write your buyer in the Ebay M2M system. You politely and professionally let them know you got the item back due to an incorrect address according to the Carrier. If they review the tracking, they will see this to be the issue. Let them know that you are certainly willing to either refund them less the original shipping or reship the item to them if they like. Ask them to let you know which they prefer.
99.9% of the time in my experience, they appologize for the mix up and ask me to reship. I then let them know that I will invoice them via PP for the reshipment which will be the exact amount I initially charged the for shipping. Once they pay that I will get the item reshipped the next day.
Now when it comes time to print the label it is EXTREMELY important that the seller does NOT print the label through Ebay, as you do NOT want to disturb the information that is currently on the purchase record nor the tracking that shows it was returned for bad address. If the seller prints the label from the Ebay record, you will lose the original detail and the new tracking number will record on the purchase. Now you risk the late shipment defect too if you do this.
What the seller should ALWAYS do is print the label through PP FROM the NEW payment you recieved for the reshipment. That keeps all records crisp and clean. No mess and no disturbance of the Seller Protection rules.
@or_couture wrote:
@mam98031 wrote:
@or_couture wrote:I think the best way to go around it is refund, restock the item and redo the transaction, this time with the correct address at checkout.
That's what I tell my buyers.
You got the item back, you should refund.
If he wants it shipped somewhere else he should redo the transaction.
About red flags, I don't think there are any, sounds like a honest mistake and you got the package back. But I'd still redo the whole thing.
Dang that is an expensive way to do the transaction. Not just in money but time. And not just your time but your buyer's time.
I've been doing this for years. It happens at least couple times a year that the buyer has a bad address on the payment. I always give them the options of a refund less original shipping and I don't reship. Or if they want me to reship, they need to pay for the reshipment and I'll get it shipped out right away. It is easy on everyone. It doens't break any Ebay rule. And most importantly my customer is happy.
You of course can handle it any way you see fit. My experience is as I've stated. I hope your policy works well for you as well.
Creating an invoice on pp takes more time than cacnelling an order/refunding on ebay. Restocking an item or relisting is 1 second as well.
That can't possibly be true. It is quick and easy. Issuing an invoice in PP takes no longer than it does to file for a cancellation.
Then you have to refund your buyer IN FULL, so you lose your original shipping.
You then need to relist your item.
Let your buyer know it has been relisted.
Then your buyer has to go and purchase it again.
So no, your method is not quicker and certainly isn't cheaper. But again, it is your right to do it this way if you want to. It doesn't breach any rule, so it is perfectly fine if this is what you prefer to do.
