03-23-2020 01:35 PM
I had a sale on Sunday (repeat buyer), he paid immediately and I packed his item and printed the shipping label this morning. Before I could even go to the post office he bought two more items on a BIN. This guy doesn't ever wait for a combined invoice, he just pays separately for the items (not complaining about making sale!!), it just makes for more time involved in refunding. I decided since I had to use a bigger box that there would be room for the item he bought yesterday, so I unpacked first item and added it to the box with the two items he bought today. I voided the label from the first item. Now I am trying to change the tracking number shown for the first item so it can reflect the actual box it is in. I sure have not been able to figure out how to do that, any ideas? thanks
03-23-2020 02:30 PM
You probably can't get rid of the original tracking number, but that's fine because you can still add a second tracking number.
On your orders page click the edit button next to the tracking number. On the next screen scroll to the right and click add another.
03-23-2020 03:40 PM
Thanks, hope that works!