eBay

matinee-39 · ‎07-15-2021

So I had a buyer say they bought item by mistake. Now of course we all know I didn't have to accept the return, but why be that person, right? Only problem is I gave free shipping on the item and by accepting the item back I'm out my shipping fees.

How do I get that back?

Thanks.

laperlalady · ‎07-15-2021

Unfortunately, you don’t.

When you get the item back and relist, don’t offer free shipping.

johnrj1226 · ‎07-15-2021

Can't get "free" back - this is a disadvantage of offering "free shipping"

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
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soh.maryl · ‎07-15-2021

Hopefully, you had built the shipping fees into the item price.

When you refund a buyer, you are required to refund the total amount they paid you.

However, I believe that, if the reason for requesting a refund was "buyer error", you can withhold the shipping refund.

matinee-39 · ‎07-15-2021

It was definitely buyer error as ebay gave me the option to deny the return and they would close the case. But being a decent person overrode that option, alas we are here. Or I.

Thank you for the quick response.

pjcdn2005 · ‎07-15-2021

You can only withhold the shipping amount on remorse returns if the buyer originally paid separately for shipping. If the item had 'free shipping' then you have to refund in full.