Higher “item not as described” return requests - HOW TO AVOID

[cinefia]

MAYBE THE BEST SOLUTION IS TO STOP SELLING AT EBAY AFTER 15 YEARS POWER SELLER  ????

Dear Ebay 

We are very disappointed from your new regulations regarding  " not as described items "   and the strict limits you applied .
We are sellers  for  Health & Beauty items which  is a very sensitive category with a lot of returns.
We are ebay sellers for more than 15 years and our statistics saw the following
About  1.6 % of the sales are fraud claims  for not as described items
About 0.7% of the sales , are claims for products which are used or opened
About 0.8 % of the returns are damaged from transportation . You know well that any good package   can be damaged dew to bad handling  especially shipped overseas
You act like you dont know they are fraud buyers which you also protect and encourage now
You also know that  we can not open the original sealed packing of the product to check as the product  will be considered used

Unfortunately you dont care for the sellers . All  these new regulations have result to stop cooperating with ebay due to high selling fees and not fair rules  .
Soon you will run out of serious sellers  who do not want to sell with such risk  and with such high selling fees
We are really very much disappointed after so many years long standing  cooperation
best regards

Worldwide cosmetics SA

[agent006140]

you choose the carrier,it is your agent,so you would need to pack better and/or choose a different carrier.

or not ship overseas /

[agent006140]

You also know that  we can not open the original sealed packing of the product to check as the product  will be considered used

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if you buy from reputable supplier,it should not be used.

[divwido]

You may continue to have problems.  Your listings tell people what they will get/have if they buy and use your products.

So they buy and they use them, but do not get the desired result-so now they are unhappy and leave unhappy feedback and ask for refunds.

The only repair for that is to stop promising things that may or may not be true.