Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Why is an item marked shipped, when seller creates a label...

Why is an item marked shipped, when the seller creates a label, when in fact it may not be in the hands of the post office or UPS for days. Sometimes many days. An item is shipped, when it is in the physical hands of the PO or UPS. Ebay should clarif...

eBay Shipping Charges?

why is ebay charging me for shipping labels and i don,t even use them cause i have no way of printing them with out going to lie barry and waisting a day to ship a item .you owe me some money ebay fake charges .

Cancellations

Hi!I bought an item on eBay 6 days ago. Two days after I bought the item I asked the seller when they were going to send it as I had not received any updates. The seller gave me a simple reply like ''Soon''. When I then replied back with that I wante...

Estimated delivery date passed 6 days ago - what should I do?

Hi, I bought an item on eBay on 13th June this year. It was sent to me on the same date, via Pitney Bowes. Tracking actually stopped on 18th June and nothing happened since then. Estimated delivery date passed on 27th June. To be honest, I'm not much...

eBay says I'm not uploading tracking info, even though I'm shipping through eBay

I received an alert that my seller status is in jeopardy of changing form Top Rated Plus to Above Standard because I'm not uploading my tracking information. I only ship through eBay and the tracking information is uploaded automatically by eBay when...

Unfair lost item return. How do I get my money back?

I sent an item to Germany from the United States. It's been sitting at the addressee's post office, but for some reason, shows up as undelivered. The customer has requested that I submit a "search request," which I did, but the customer has also open...

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Resolved! FYI to sellers, this is how eBay handles returns. Take a look.

A customer purchased a thousand dollar 110lb generator from me. I sent it to them. To an international location outside the contiguous U.S. The customer wanted a return because, supposedly, it's broken. Here are the photos they sent to me: Now, you t...

international shipping

some of my listings don't show international shipping even though i have checked it off when i made the listing?

Can I get a refund for a shipping label that was damaged?

I purchased a shipping label through eBay and carried the package to the post office for delivery. 4 days later, the packaged was delivered back to my home with the shipping label nearly completely ripped off the box. The only thing that was left on ...

Postage from USA

HiI collect US comicbooks and over the years I have bought 100's using Ebay, from the USA Then, sudenly, the postage rates to the UK rocketed. I have seen $15 to $50 plus quoted for a single comic. It costs me $5/$6 dollars to send one to the USA. It...

label not printing

Greetings, the last couple times I have tried to print a shipping label nothing happens when I clock the print box. This is on the label page. I have used these hundreds of times. When I get the email saying I have purchased the shipping label I can ...

تم اغلاق طلبي ولم استلم الشحنه

لم استلم الشحنه وتم اغلاق الطلب ارجو المساعده

Wrong adress

Hi I bought an item at ebay, today it was shipped to the international shipper and I just saw now, that I entered a wrong adress (I moved to weeks ago and I keep messing up my adress with the next street). What I already tried to fix this:- changed m...

Specific Questions Regarding New Zip Code Requirement

I know that adding a valid item-location zip code is required as part of the seller updates. Perfectly reasonable and I understand it's needed to better serve the guaranteed shipping program. No problem. I also know that several sellers have asked if...

When I just refund a return case instead of accepting the return does it still count against me?

if a buyer opens a return case saying their item is not as described or broken , if I just give full refund will it still count against my not as described return cases? I know accepting the return will but not sure it will if i just refund and dont ...