eBay

dehanle3 · ‎09-13-2017

Hello! Thanks for the help!

I bought a pair of used basketball shoes in a bid, from a seller. The seller did not have any bad reviews. He did have a no-return policy, for any reason though.

I had messaged him before bidding, and asked what was wrong with the shoes, he said nothing, but that the bottoms were a little worn. So i thought i had a decent price for a good pair of basketball shoes.

When i got them, i looked them over. About HALF of the bottoms were completely flat! If you know basketball shoes, you know how terrible this is! It means i have no traction whatsoever! It had a few other problems, Velcro on the shoe was terrible, some big discoloring that the pictures didnt do justice.

I was not happy, so i went to return them for "not as described" He said i knew what i got myself into, and refused to accept the return. But the return request is still open.

I really do not want to wait the 3 days, and would rather get this over with as fast as possible, so that Their is less chance i can get cheated on this deal. Do i close the return, and contact ebay? Or do i HAVE too wait the 3 days before contacting ebay.

I am new too this so if you could walk me through the steps!

phcd1 · ‎09-13-2017

Simply wait the 3 days and you'll either get your money back, a return shipping label and your money back, a partial refund offer (that you do not have to accept) or at that time you can ask eBay to "Step in" and then you'll get one of the above and most likely the shoes to boot. No Returns means nothing on eBay in regards to not as described items.

BTW, you should stick with one post.

View Best Answer in original post

terrycanarsky · ‎09-13-2017

Except for Top Rated, sellers do not have to offer a return policy (I didn't know that) BUT:

eBay Money Back Guarantee

When an item doesn't match the listing description

If a buyer receives an item that doesn't match the listing description, the buyer needs to request a return from My eBay. The seller should address the buyer's concern and offer a solution, such as accepting a return, offering a replacement or refund.

If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. In some cases we may automatically accept a return request on the seller’s behalf.

If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. If we can't determine that the item matches the listing description, if the seller has already offered a return, or the seller's stated return window and policy applies, we may ask the buyer to return the item to the seller.

Timelines

Item not as described

A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.
For event tickets, a buyer must request a return no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later.
The seller has 3 business days from the request to respond to the buyer with a solution. If the seller does not respond with a solution, the buyer can ask us to step in and help. The buyer must ship the item back to the seller within 5 business days from when the buyer starts the return. If the seller shipped a replacement or exchange and the buyer has not shipped the original item back within 20 days of the buyer starting the return, we charge the buyer for the replacement or exchange.
If the seller offers a refund and doesn't issue it within 6 business days of the item's delivery to the seller, the buyer can ask us to step in and help for a period of 10 business days after the refund deadline has passed.
If the buyer doesn't ask us to step in and help within 30 days of starting a request for a return (or the timelines described if a refund, replacement or exchange isn't received), the request closes automatically.

phcd1 · ‎09-13-2017

Simply wait the 3 days and you'll either get your money back, a return shipping label and your money back, a partial refund offer (that you do not have to accept) or at that time you can ask eBay to "Step in" and then you'll get one of the above and most likely the shoes to boot. No Returns means nothing on eBay in regards to not as described items.

BTW, you should stick with one post.