Hi, I bought a camera recently with a touchscreen. The item was listed as used condition and used one time. All the information listed by the seller was a screenshot of the manufacturer’s item details. There was no additional info given besides pictures. I received the camera, charged it, and realized one area on the touch screen does not work effectively. I sent a message to the seller to request a return based on this. He has a no return policy and is refusing. He stated that the touchscreen is not like an iPhone and taken more work to be effective and is not as responsive, and I should do my research ahead of buying a camera like that. He stated that I was only having buyer’s remorse and that the camera operates to the extent to which it was designed. He added some links to amazon reviews about the camera. He also stated in his response that he and his wife experienced the same issue but it’s to be expected on that camera and is not faulty. I sent a video of the defect and he replied that I was not pushing the screen in the correct spot. Every other button works on the camera, so apparently I know how to work a touch screen. I’m a rare ebay buyer and don’t know the guidelines on these things. I read that ebay pretty much demands returns by the sellers, but is that always the case? Can he claim that the camera type is inherently bad and I should know that ahead of time? And by the way, it doesn’t have that bad of reviews, and I did tons of research, and it’s for a kid anyway. Also, in addition to the function problems, there are scratches on the lens cap that weren’t listed, and he said he didn’t notice them. I would love some input on what to expect and whether a return can be forced by ebay when he is being defiant.
Thanks,
Paige
