@songhay_0 wrote:
Hi. I sold a laptop recently last week and the address was to a forward shipper because it looks like the person lives in a different country. After he paid I made sure the address was right and shipped it. Couple of days the item said it was delivered to a PO Box and then a day later it said someone picked it up. The buyer told me he still hasn’t gotten his item. I called usps and they just told me someone picked it up and then I called the buyers forward shipper and they told me not to believe what the USPS says because they deliver it once or twice a month with thousands of packages and they don’t have a PO and only ups and fedex deliver regularly. Is this normal for usps to do this?
Not sure I totally follow your sequence of events here, but as long as you shipped to the address you received with the payment (and used Signature Confirmation if the sale was $750 or more), you should be covered in an Item Not Received dispute. I get the feeling that the USPS told you that someone picked it up simply because they are looking at the same tracking you are.
What that shipper said seems a little ridiculous; I'm sure the USPS delivers more than "once or twice a month. As for him saying that "they don't have a PO," that makes no sense at all. Focus on the fact that your tracking shows that it was delivered. If the buyer keeps asking you when he will receive it, tell him (politely) that he needs to speak to his reshipper about that.
