@tracdea1 wrote:
brian@ebay
The problem with eBay's GUARANTEED DELIVERY is that the wording makes it seem as if the seller is making the promise.
Buyers are getting upset with sellers who have done nothing wrong, but ebay has given them high and false expectations.
Can you let the movers at ebay KNOW that this GD promise is creating a VERY UNPLEASANT BUYING EXPERIENCE for buyers, and creating havoc for sellers? This is total backfire!
Hi @tracdea1, this is a good insight. I'm happy to pass this feedback over to the shipping team. Thanks!
>>A change to 3 day handling will not stop GD from showing up as a possibility until such time as
>>you actually historically use 3 days handling time.
Uh.... that's what I said: "change my handling time to 3 or 4 days and use that 3 or 4 days sitting on the orders"
Your phrasing made that point a bit clearer though
I'm seriously considering doing it. If it disappoints impatient, impulsive buyers that will just be TFB.
I want to control my selling environment, and know the parameters I operate within - not play this "until it actually happens you have no standing to complain and can call CS and try to do damage control" game.
>>you actually historically use 3 days handling time.
Uh.... that's what I said: "change my handling time to 3 or 4 days and use that 3 or 4 days sitting on the orders"
Your phrasing made that point a bit clearer though
I'm seriously considering doing it. If it disappoints impatient, impulsive buyers that will just be TFB.
I want to control my selling environment, and know the parameters I operate within - not play this "until it actually happens you have no standing to complain and can call CS and try to do damage control" game.
