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eBay Tracking Status Updates

Update as of October 27th, 2025The Product team has confirmed that this issue is now resolved. Tracking events for impacted orders have now been backfilled with USPS tracking events. -------------------------------------------------------------------...

Buyer Return Fraud/Scam

Just had buyer return me an empty shipping box. Straight up scammed for $500 pair of sneakers. So far, I've reported the buyer but what can I do now? Still have a day to send refund.

I won my Ebay escalated case...now what?

Long story short, I won my Ebay escalated case when seller would not accept my return. (thank you to all community members for your helpful support!!!!)I just sent it back on April 1st (as per Ebay's instructions with Ebay's mailing label with tracki...

unusual buyer address

I recently sold two items both from different buyers but going to same zip address. Ebay says paid, no funds in paypal. It could be delayed and I won't ship until I see the funds. My problem is the address is just abunch of "5.,32.,,n.w.sw.st.ff.stt"...

Buyer Requested Refund

I recently sold a pair of sandals and accepted an offer for $82 plus another $8 for shipping. The buyer said the sandals weren't the one they wanted and requested to return them. They asked for $98 back from the refund which was way more than I recei...

Mail from Europe delay, Am I the only one?

I buy many items from sellers in Europe. The sellers are friends and people I've dealt with for many years. I'm not getting my mail. I have orders from Mid February that haven't gotten to me. No tracking on any of this stuff since it wouldn't get sca...

Is available for pick up at a PO BOX considered delivered?

So I sent a widget out close to a month ago to a po box. The tracking says arrived and available for pick up. The buyer emailed me a few times saying they never received their item. I politely responded that it is available for pick up at their po bo...

Return case not showing in resolution centre

I opened a case for an item not received and when item arrived it was not as described so I had to close the not received case and open a return case, but although I had eBay message to show case started, it does not appear in resolution centre so I ...

eBay Standard International Delivery (eBay Send) BEWARE

I started using their international delivery service when they introduced it a few months ago. I have probably shipped 10-15 packages (via my seller account). I liked the cheaper postage and $100 coverage* Even though their claimed delivery estimates...

New Shipping LABELS Template ~ Not Preferable To Me

It's possible EBay is running a Beta For Shipping, or just decided to change the way I print my labels, My friends who are selling do not have this new way to print invoices and labels. It also takes all my sales that day into bulk shipping, printing...

VERY DIFFICULT Customer issue - Need advice

Ok, have a customer who claims they received an incorrect item, no problem directed customer to start a return which they did. A few days later customer claims they want their refund immediately, I checked the return tracking and item has not even be...

Resolved! Buyer provides wrong address

Here is the situation I have in order:-I am about to create the shipping label for the order -I noticed that the address looks somewhat off so I contact the buyer to make sure if it's correct or not-I even do a search on Google but different variatio...

Post office -Jersey City NJ Distribution Lost/theft STILL GOING ON ??!!

Wow saw on old thread from a few years back and I'm here to tell you its still the same. From CT to PA, package has been lost there for 4 days now. Shows its running late but its gone. 8 days now. Likely theft or gross mismanagement. I filed a compla...

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Returning an item

Purchased an item on 12-05-19. Had 30 days to return it. They sent me a return authorization number at that time. The item arrived on 03-06-90 three months later. Need an updated return number. I have emailed the seller many times requesting a return...

Desperately need help from ebay and the community about my purchase!! Thanks everyone!

I work in a dental practice and bought this dental assisting face shield from an ebay seller. Due to the current COVID 19 situation, we do not have enough supply from our suppliers, that is why I bought personally from ebay for myself to use at work ...