HELP

[zaib68]

HELLO, I NEED HELP PLEASE, I MADE A RETURN BUT  THE SELLER NEVER GET CONTACT, THE INSTRUCCION SAY THAT I NEED TO SELECT THE OPTION IN THE PURCH TO ASK EBAY  STAY IN BUT I DONT HAVE THE OPTION IN THE ORDER , WHAT CAN I DO?

[nmemoryof]

What was your stated reason for the return? 

Did the seller provide the return label or did you purchase it yourself?

If you did this correctly through the eBay system where your return tracking number is uploaded, then you don't have to worry about no communication.  The seller will have two days to refund your money after tracking shows item was delivered back to him.

[zaib68]

The reason  is because the product have diferent details vs the description. I whrite the seller but never answer.

Never provide the return. I dont understand how to ask ebay 

 Now I have the product.  

[johnrj1226]

Not  certain how  returns are handled by a buyer in Mexico.  But in the US buyers go to the Resolution Center, a link is at teh bottom of your eBay page.  Open a Not As  Described Case.  The  seller  has a given number  of  days to provide you with  the  funds to  purchase a return  shipping label.  You  need to advise what that amount is if the seller is not in Mexico as the seller  cannot buy a shipping label  for a shipping going from Mexico to another company.

Here is the policy for US buyers & sellers - you should  have something similar.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=12&pos=1&query=Return an item for a refund&intent=Return.

This is a community discussion  site  for US Buyers & Sellers and for the  most part we do not know what eBay's  policies are for other countries.

My personal experience  say it is sometimes complicated to return  some items back to teh US from Mexico.

GL