I rarely ship internationally, but I have the "top-level" option for Global Shipping Program enabled in my settings. I normally keep the "listing-level" checkboxes unchecked, so my listings show US shipping only. I do this so I can pre-screen any international buyers to make sure they understand the listing before they buy. If an international buyer contacts me, and I decide I can work with the person, I'll check the GSP box on that listing only, which allows them to see a shipping quote. (Typically it's so high that they walk away and never buy, but at least I tried.)
Today a customer in Israel asked for a shipping quote on an older part that rarely sells, and he sent a photo so I know it's the correct part for his vehicle. I wanted to go ahead and try for the sale. However, when I edited the listing and checked the GSP box, nothing changed. The listing saved fine, but there is no change in the shipping options displayed. It still shows US only as shown in the screenshots below.
I called eBay support and the rep directed me to use the "Other shipping options" menu and select one of the international services. But those all seem to be "direct" shipping services, not the GSP. I would prefer to use only the GSP for any international shipments, as it seems to be the method that puts the least liability on the seller. The rep couldn't fully explain why the GSP was not available (and I'm not sure that she understood the difference between the GSP and the other services). FWIW, if I choose one of the direct international services, it does update the listing to show that service, but that's not really what I wanted.
Anyone know how to fix this? I know it used to work, because I've done it before.
