penguins_dont_fly is a Volunteer Community Mentor
@toastedseagull wrote:I understand once the sellers item reaches the Global Shipping hub, and is marked as ‘delivered’, it is safe and insured
from there to the buyer? If I don’t accept returns, that’s it?! No more worries? How Is the seller aware the item finally makes it to the buyer if tracking stops once it reaches the hub (other than personally contacting the buyer)? Is the buyer blocked from leaving ANY feedback, or just negative?
I realize I have apparently used the GSP in the past, and wasn't even aware of it at the time! Never received any messages or feedback from the buyer, so I can only assume my product made it to them safely? I'd like some tracking and communication that it made it to them safely. Why can't/doesn't Ebay offer international tracking for the sellers?
GSP protection only covers Item not Received. Once an item is delivered to Kentucky, you do not have to worry about INR anymore.
Item Not as Described is a whole different kettle of fish. You are responsible for INAD the same as if the item was shipped domestically. Any INAD claims are handled the same way as a domestic shipment. You are responsible for any return shipping.
GSP does NOT handle return shipments. All returns come back to you directly and are NOT handled through GSP.
The only exception to this is if the item arrived damaged to your buyer. Then it is covered by GSP.
As far as tracking ...
When shipping your item to our shipping center, always add tracking details and include the reference number on the label to ensure it arrives safely. When you create a shipping label on eBay, this is done automatically for you.
Once a tracking number is uploaded, it is converted to a Global Tracking number which you and your buyer can use to track the item until delivery.
If you don't use our shipping labels, add the tracking number yourself when you receive it from your preferred carrier, and include the reference number on the label. Once your item is received by our shipping center, we’ll add international tracking allowing you and your buyer to track its progress.
https://www.ebay.com/help/global-shipping-program/default/global-shipping-program?id=4646
That's not GSP.
Those are either reshipping services that the buyer has chosen, or it's the new "International Standard Delivery" program. Which does not carry any of the protections as GSP.
If it is a buyer-selected reshipper, your responsibility for INR ends at "delivered" to the domestic address.
For returns, technically, reshipping the item voids the MBG. But, if the issue is pushed ... If an INAD return is opened, you are only responsible for return shipping from the original domestic delivery address.
