Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ebay Standard International Delivery problems with tracking

I started using eBay Standard International Delivery 3 months ago. It saved a dollar or so off the First Class International price, but more importantly, offered insurance for lost or damaged goods. Last month a customer in Greece opened a "not recei...

receiving a non restricted item from Ukraine through customs time frame

I have a quick question. i'm expecting a wrist watch coming from the Ukraine to the U S. how long should it take to get through Customs from the Ukraine into the US? i'm not trying to rush time or anything, this is just a new experience for me and re...

Vacation responder issue from sellers?

Has anyone purchased an item and then gotten the away message for vaca after getting the item? The seller never had any indication prior to me BINing the item. There weren't any banners, flags, etc. I am asking because I may go on vacation in the fut...

Money Back Guarantee

Hello I'm new to the discussion boards but here's my issue. I recently had a brand new in the box sealed $500 HP Smart Tank Printer returned to me from a buyer saying that it was defective and he couldn't hook it up to his WiFi. I got the item back a...

I ordered an item in May, It was scheduled to arrive June 8th, It's now July 17th...

I'm curious if other customers are having similar issues with USPS. I ordered an item from Michigan in late May, I live in ohio and I had the seller combine shipping on two items. Considering all that was going on, I wasn't surprised when the package...

Buyer didn't get shipping refund on return

Not that I'm complaining Buyer in Canada opens return, stated as reason 'arrived damaged' and under details said 'this arrived damaged and was not mentioned that it was' - got then to provide photo and item matched what was sent but now ripped. So we...

Buyer return time frame

Are buyers back to a reasonable time frame to return items? I have a return a buyer opened for a pair of jeans that they opened on July 6 and Ebay shows they have until July 20 to return. I am wondering if that's a real commitment date, or a suggesti...

Seller doesn't provide return label, and doesn't reply messages either. What to do?

Hi, It seems I am not the only one with problems here. Well, I bought a smartphone LCD replacement, from a UK based seller (I am in another EU country). The order had a shipping charge as well. The LCD that arrived was for a totally different smartph...

I returned the money to the buyer

I returned the money to the buyer on his application to the EBAY problem solving Department, but he writes that his card is blocked, the buyer writes about it - the credit card I paid with is no longer active, I had to close this account, I have to d...

Partial refund amount amendment possible?

I have been in negotiations over a partial refund for an item, $40 was the offered refund, however upon renegotiation we got to $75 as the agreed amount. However I'm not sure how to go about increasing the refund amount in the partial refund offer. C...

eBay label has the wrong tracking number

First I'd like to say I've been selling for over 20 years on eBay. I have shipped 10s of thousands of items via eBay label, just so you know that I know what I'm doing. I have attached copies of the order & the shipping label; with the customer infor...

ebay seller won't respond to messages

I absolutely hate it when a seller will not respond to messages and it's even worse when those clowns uses covid-19 as an excuse.

Return shipping purchased but my Item not returned. How to get label refund? (30+ days)

A buyer recently bought an oil line for a turbocharger but when they received it they claimed it isnt as described.okay.So ebay sent a return label on my behalf.Cool.But the buyer never made any attempt to return the item. it has been at least 30 day...

Post Office

I'm in Ft Worth, TexasThe Post Office has turned into a disaster for me.Items don't show any movement for days, Items dropped off at the post office appear as not being scanned and then they show up delivered weeks later after I have refunded the cus...

Not shipping to Asia

I am absolutely not shipping to Asia, but what happens if a buyer from China bids, wins and eventually pays for the item. I've just noticed a buyer from China bidding on one of my items.Appreciate knowing how to resolve this problem. Thank you.