Global Shipping Program Follow-up on tracking

[2010namaste2323]

I sold and shipped an item with GSP, I have tracked it and it should have been delivered March 21, 2022, Where can I call to follow up on this for my buyer?  

[pjcdn2005]

Have you checked the tracking to see if it matches what is on ebay? There may be more information on the PB site.     https://parceltracker.pb.com/

Other than that, I don't think that there is much that you can do to follow up.    I have read about others who have tried to find the parcel but I don't think that they got anywhere.  If the buyer files an INR and the package did reach the Kentucky gsp center, the gsp will be responsible for refunding.

[stuff4divas]

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@2010namaste2323 wrote:

I sold and shipped an item with GSP, I have tracked it and it should have been delivered March 21, 2022, Where can I call to follow up on this for my buyer?  

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Click on the 'help & contact’ button located at the top and bottom of ebay pages and follow the prompts

AND-OR

On chat: type in ’agent’ to get a live person instead of a bot

AND-OR

Click on receive a call back: depending on how busy they are will depend on length of time for your call back

Make sure your phone will not block the call back 

AND-OR

You can contact eBay via social media with a private message:

https://Facebook.com/ebay

AND-OR

https://Twitter.com/askebay

Great customer service reps on these 2 social media sites

Here is the ebay GSP link if you want to read>

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id...

[2010namaste2323]

thanks much, I tried the PB site and that is where I got the March 21st date.  Perhaps just really late, hope that's it. 

[2010namaste2323]

Thanks, I've read all of the gsp page, will type in agent, was not aware of that as I normally don't ship global.  thanks again!

[itscalledapostingid]

If you do contact ebay ask for them to put you in touch with the Global Shipping Team.