In the past two weeks, two of our international buyers (UK and New Zealand) have reported that they get an error during check-out indicating that we do not ship to their country and that eBay wants us to send them an invoice. They are suggesting that sellers go around the Global Shipping Program and ship directly to the buyers to complete the transaction. We have no interest in doing that.
As such, we've removed Global Shipping from all of our listings and don't want to get into taking responsibility for international shipping. That was the very reason we selected Global Shipping in the first place. The service worked perfectly for us... until these two recent glitches.
We thought the issue might be due to recent virus restrictions in various countries, but no one at eBay has been able to confirm or deny this.
To date, eBay Customer Service reports that this is a known issue and that it has been reported to their tech team... and may take up to 90 days to resolve. Doesn't seem like a very helpful answer... as buyers should be able to complete their transactions in a more timely manner.
Frankly, we can't tell whether we're receiving accurate information... but the bottom line is that there have been no helpful answers to our many requests for help. We really do want to continue using the Global Shipping Program... but under the circumstances, we also believe that our customers deserve better service than these recent glitches would indicate.
Is anyone else having a similar problem? Have anyone found a solution? Thanks....
