Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Lost return claim needs email address for RMA in Leicester

I returned an item to RMA in Leicester via Royal Mail 1st Class Tracked, but the parcel never arrived. Now I am trying to complete the Royal Mail claim form but they require an email address for the recipient ( RMA) . I have contacted the seller via ...

Listing offers one free shipping method of FedEx Ground/Home. HI buyer has address issue. Cancel?

A fairly large item with free shipping was purchased by a buyer in Hawaii. I did not think it was possible for HI, AK, Puerto Rico to purchase listings with FedEx Ground as the only shipping method, which is why I only offer FedEx Ground on large ite...

Shipping issues, missing mail, and the aftermath of the holidays...

So like many many others out there im being hit left right and center with MISSING MAIL! Yes you heard that right I have 3 items sold and 1 purchase that have magically gone missing between December 11th-Dec 31st. Now I have called ebay and they are ...

DONT BUY

PAID FOR A GEM OF GREAT COST 2 YEARS AGO NEVER GOT IT. **bleep** YOU EBAY AMAZON IS HONEST YOUR NOT

Order sent to wrong address&country

I am in the UK, I ordered an item from the US. The seller sent me a tracking number which when I entered it looked odd, as though it was for a domestic package rather than an international package. According to the tracking number it was delivered to...

Signature Confirmation?

Hey everyone. I recently sold my first item on eBay for $400. eBay is "holding" the payment until delivery is confirmed. Shipping is on me, not the buyer, so since I spent a day trying to figure out the "hold" on the money, I decided to pay for the f...

Shipping expensive product to Military Address

Hi everyone, I just sold a product for almost $1500 and the buyer has a military address and is stationed in Japan. I went into eBay to print a label and I found available services from FedEx and USPS. I know that USPS is the only carrier that can sh...

Defective Product from seller

The battery they sold me me failed on the second charging of the battery. I don t use my laptop very often. After I received the battery I installed it. First time I charged it up it charged up fine. When I went to use it the second time and went to ...

I had ordered an item from UK now in US but in wrong state!

I had bought and item from the UK is hear in the US but is in the wrong state it was supposed to be delivered to Eden North Carolina to the exact Address but instead it changed immediately and is in Atlanta Georgia now and has been for more then 4 da...

Received warning from eBay.

Just recently I received a email from eBay that 3 of my packages were delivered late to my customers and as a top seller I will be on probation for the next few weeks to keep my top seller status. With all the delays from the post office and the coun...

How do I add a shipping surcharge to all my listings when using a flat rate shipping across Board?

I've been getting alot of Hawaii and Puerto Rico sales lately and would like to know how to tack on a surcharge to all my listing for these regions? I use a flat rat shipping on all my listings and DO NOT want to change to calculated. Just want to ad...

Buyer kept the item parts & accessories

Buyer— teer_joyc kept the Camcorder parts & accessories. Take care of your deal with this kind of buyers. USPS can’t steal from a box & deliver parts.

How to reach eBay..... Item isn't delivered yet and eBay holding funds due to claim

Customer ordered and paid for items. I shipped to them but they haven't even been delivered yet. eBay contacts me that the Customer wants to return saying I've sent the wrong item. They are holding my Payment. The problem is that the item customer is...

Resolved! Buyer only wanted 1 item out of an entire 40 PCs lot

Buyer bought an entire lot just to try one item, now wants to return the lot stating item not as described. Every item is new, never used. After winning the action she sent me an email asking only about the mascara. What should I do?

In Feb 2020 bought over $300 of fake N95 , in Jan 2021 can I ask for a refund?

So I bought my masks in February of 2020, for myself and my elderly parents ( thank God I went to double check the authenticity of these masks on CDCs website, since health has been in danger all this time from wearing these). I bought over a 100 pcs...