Shipping

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Sellers cannot print shipping label to my APO address Oct 2020

In the past I have been able to order so many items to my APO address in a breeze. This month, 3 sellers sent me a message telling me they cannot print shipping label to my APO address even though I kept checking and my address is correct.They get an...

Ebay removes legit negative feedback, bad company policy

I bought a item that look nothing like the pictures so I returned it October 30th November 9th I still don't have a refund so I left negative feedback and they removed it Saying they did so as a courtesy even though I didn't even get my money back so...

Resolved! Refund question

I returned an item for not being as described (phone case did not fit my phone). The seller has been giving me major attitude, just being a complete POS. I left negative feedback because of this. He received my return, and he claims he will refund me...

Milk Run shipping on International items

Is anyone else's international items getting the milk run? My partner texted me that a package he shipped is stopped in some third country (which is not normal, it always goes directly from Canada to that country). I'm wondering if because of COVID s...

Sold item - Buyer wanted Return, now wants partial refund. How do I do that?

I sold an item to a buyer but it came broken. He wanted to return it for a refund, I said no problem. After I accepted his return for a refund, a couple days later he says he just want's a partial refund now. Is there a way where I can give him just ...

Wrong ship dates showing - did eBay change next day shipping requirements?

Seller hub is showing incorrect ship dates. I'm assuming this is a technical bug and not a change in policy, but asking in case I missed an unannounced change. Items sold November 9 - with next day shipping the ship by should be November 10. Instead ...

Very annoyed

So, I waited 60 days and asked for ebay to step in because I wasn't receiving my package. They told me that due to covid I should wait patiently. I waited 90 days and I got my package finally but the items were faulty.As I won't be getting my money b...

Resolved! Seller can't refund through request, wants to send money directly through PayPal.

I opened an INAD request recently because the seller used an incorrect photo. He argued with me about it for a couple days, but relented because he knew eBay would side with me. I sent back the package and he received it 2 days ago on Saturday. He ju...

Stamps.com scan form not working properly.

Is anyone having trouble printing their Stamps.com scan form? I usually have around a two hour delay.

Return request after 70 days

Buyer has contacted me about a sold item from over 70 days ago. Buyer says item was not delivered. It was insured but the usps says any insurance claim must be within 60 days. What can I do?

GSP vs eBay International Standard Delivery

We shipped some items for the 1st time using eBay International Standard Delivery, not the GSP. I assumed that the label produced would be a shipment directly to the international customer, but it's still being shipped to Kentucky. Anyone know how th...

where did my refund go?

Hi,I returned item to seller. I paid originally with credit card and not with paypal. Seller issued refund in my paypal but original payment method- credit card is NOT linked with my paypal. Now I am confused since refund has not appeared anywhere. A...

Buyer demanding partial refund instead of a full refund

Hello ~ I'm hoping for a bit of advice here as a new ebayer: A buyer purchased a purse from me over three weeks ago that was advertised as 'new with defects'.The purse is new however has a couple of light rub marks on the leather piping (which was di...

Return process

Hi i have return process but the seller told me to keep the thing that i purchased but i cant cancel the return process and he told me that he cant refund me because i have return process activate

Is there a direct phone number to call Ebay instead of using messages?

I have contacted Ebay by messages for a phone number to talk to someone in person. They have given me a number that is no longer in service. The second time they gave me the number to UPS. Does anyone have a direct number to ebay that I can talk to s...