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Global Shipping Delay--7 days waiting in customs

Hi all,

 

I recently sold an item through the global shipping program.  It arrived at Canadian customs 7 days ago and my buyer is getting increasingly nervous (so am I).   Is there anything I can tell him or actions I can take?  7 days seems like an unusual delay... perhaps due to Covid-related staffing problems? 

 

Thanks,


Greg L. 

Message 1 of 4
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3 REPLIES 3

Global Shipping Delay--7 days waiting in customs

About all you can do is be patient. I ship a lot of items to Canada. They haven't let me down yet.

Message 2 of 4
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Global Shipping Delay--7 days waiting in customs

It's just as likely that the item is moving but that tracking isn't updating.  That seems to happen fairly often with Canada gsp shipments.

Message 3 of 4
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Global Shipping Delay--7 days waiting in customs

That happened to me and it was delivered to me 9 days later, it was a large item.  A GSP norm days.

Message 4 of 4
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