GSP - Forgot an Item - Send 2nd Package?

[mystuffsellz]

I can't seem to find the answer to this question anywhere.

Sold a radar detector via GSP today, packaged it up and did not include the power adapter. The package is already at the post office and can not be retrieved.

Am I able to send a second package using the same REF#, or will I need to directly ship the adapter to the customer in Romania?

Thanks

[duchess-at-speakeasy · Accepted solution]

You'll have to send the item directly to the buyer in Romania. The GSP allows only 1 package per transaction, no combined orders or multiple packages.

~~C~~

[mystuffsellz]

Thanks, will just cancel the order and send a full refund. Looks like shipping to Romania is very expensive. He can just keep the detector. 

[points13]

You may be able to use the USPS package intercept. Costs like twelve bucks or so. Have it sent back to you, repack, send back to Kentucky with same REF#. Never tried it but seems good in theory. Cost a feew bucks and a few days.

[mystuffsellz]

Good suggestion, but not worth it in this case. Will simply refund the buyer his entire purchase price and resell the power cord. 

[lintbrush*]

Problem is you can't refund their GSP payment to Pitney Bowes (int'l shipping & import charges) as you didn't receive them.

[duchess-at-speakeasy]

Was the power cord specifically mentioned in the listing?  If so, you risk a SNAD complaint.    If not, who cares? Cancellation and full refund is NOT a good idea -- you get a DEFECT for not filling the order (even though you actually sent the product).  You could issue a partial refund via the Resolution Center IF and when the buyer opens a case.  Then the buyer can buy a power cord elsewhere or do without it. By the way, does the power cord (adapter) even function with European voltage?  ~~C~~

[lintbrush*]

This is for a radar detector.   No difference in power cords/ports on cars.  Also, vintage model no doubt uses cig lighter socket - and those are universal

[chiaretta]

Radar detectors are illegal in most European countries, France had them for about six months before banning them again.

It may never make it out of the country