Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! A question about Returns

I'm not new here, but I've never had something like this happen. I sell a variety of things, but my major seller is baby forumula. I get it from clearence sales in markets and such. I sold some recently and the buyer contacted me(opened a case, not m...

Ebay Global Shipping Program not working for certain countries

I have signed up the GSP. In my ebay listing I have the "Sell internationally with the GSP" option checked: It works for some countries, but for countries like Finland, Taiwan, it just won't work. As you can see from the screenshot #2, the "Shipping ...

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Resolved! Shipping cost for a cylinder

Hi, I have been trying to figure out the cost of shipping for a cylinder which wil contain a small poster. I am unable to find the information. Do I just weight it and then use the 1st class postage & print a lable?? It will only be about 12 oz. THAN...

Seller Now Says Shipping Cost More Than He Thought - Wants to Cancel A Deal After Accepting Payment!

I am currently in the middle of a transaction as a buyer. The seller accepted my "Best Offer" and I didn't get a shipping confirmation after a couple of days, so I texted him asking if he shipped. He said after packing the item and getting quotes, he...

Bought an item June 2nd, still has not shipped, no reply from seller.

So I bought and paid for an item June 2nd and the seller still has not shipped out the item. I saw that they have a 2 -3 day processing time. They sold this item to 3 other people and it appears that they no longer have anything for sell. It also wor...

Buyer refuses to return item; wants me to send different size

I'm relatively new to eBay and could use some advice.I've sold a pair of clamdiggers on eBay. Unfortunately, my header said they were one size, the photo showed another size. My error--no question about it.The buyer is very unhappy. She says I need t...

User avatar by Adventurer
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Freight Shipping Tracking Number Cant Be Uploaded

We shipped an item freight and @ 7 days after shipping the buyer opened an "Item Not Recieved Case" ...absurd that Ebay allowed them to be able to do that so soon after shipping. Buyer had the tracking info too so he could see it was enroute.Few days...

Customer complaining about international shipping

I have a customer in Argentina who just won a number of my auctions. His package is almost three pounds, his shipping is around $35. He insists that the shipping should be around $12 and that another US seller sends as many comics to him for that amo...

Item shipping delayed, buyer opened a case for not received.....

Buyer made a large dollar purchase from me on Friday 6/2/17. Item was shipped Registered Mail with Signature on 6/3/17. It was sent Priority Mail. Was suppose to be delivered by 6/6. Tracking shows it was delayed and updates will be made. Meanwhile t...

Two different dates when "eBay can step in"?

I'm in the return request stage, and the seller has told me they wouldn't return/ refund, which I expected. I'm a little confused, because when I sent messages to the seller, the messages would say that "if you haven't came to a solution but Jun 13, ...

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Am I eligible for a refund/return?

The seller I bought from does not accept returns however I received an incorrect item. Advertised was a Surface PRO 3 and I received a Surface 3. What should I do in this situation?

System unavailable. Please try again later!

For the last two days, I have been unable to print Priority mail labels using the multi order shipping page. I tried to print a mix of Priority and first class today, but only the first class labels were created. When went back to print the Priority ...

Shipped items show as "Not Shipped"

This morning I had to ship 3 packages. 2 were domestic and 1 was international.I used bulk shipping and everything went exact as it has literally thousands of times before over the past many years..I just went into My eBay (about 5 hours after shippi...

User avatar by Thrill-Seeker
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