Full refund question

[gino_croatia]

Hello to all

Im wondering if someone can help me with this question. 

I didn't received an item and last date for delivery long passed. 

Ebay immediately ruled in my favor and stated I have full refund. 

Now, I only got refund for the item purchased but not shipping costs I payed, in this case, more expensive then item itself. Can't find anywhere what are the factors that determine this. 

Thank you for any info 

[koinonia215]

You should have received a full refund from ebay. I have heard people have had success contacting ebay via Facebook or Twitter.

[sunnysouth1]

Go to either of these sites to get help from eBay staff:
Ask eBay:
https://twitter.com/askebay
https://www.facebook.com/eBay/

[orangehound]

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@gino_croatia wrote:

Ebay immediately ruled in my favor and stated I have full refund. 

Now, I only got refund for the item purchased but not shipping costs I payed, in this case, more expensive then item itself. Can't find anywhere what are the factors that determine this. 

Thank you for any info 

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I see you live in Croatia.  Did you buy this item through the Global Shipping Program?

If so, then I believe that your refund is split into two refunds.  The first will be from the seller on eBay for the cost of the item, plus perhaps a portion of the shipping you paid.  The second will be the international shipping charge from Pitney Bowes ... I believe the payout of this is delayed by about a week.