@missjen831wrote:
@freedom2becomewrote:
Oh my goodness, what a nightmare!
So what will benefit us as seller the most is...initially charge for shipping, then if remorse return occurs only refund the buyer amount of actual item PLUS we have to pay for return shipping? But as always, if it is an "item as not described" we have to pay it all?
I am wondering if we will see sellers who offer free shipping & free returns start abusing the partial refund option? Because they won’t be able to charge a restocking fee anymore. If the buyer returns an item that is not in its original condition the seller can choose to issue a partial refund......it would not surprise me if some sellers abused this and used it to recoup the original shipping cost!
I got the impression that if a seller did withold part of the refund, ebay might be refunding the buyer themselves in some situations. If that's the case, I am guessing that there would be some sort of reprecussion to a seller that uses that feature too often. But that's just my impression because of the wording in the seller protection portion of the update...I could be way off.
Starting June 1, 2018, when you offer free returns, you'll have greater control to manage your business, and you can decide to issue partial refunds to buyers. For example, if a buyer uses or damages an item and returns it, you can decide to issue a partial refund and we'll take it from there. If a buyer escalates a case, we'll take care of it for you so you can focus on your business. Plus, we'll protect your reputation from any negative feedback.
