Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer leaves note upon payment that says they would return item.

Hi, guys. I just have a question. I have had a buyer cancel purchase "after I read the fine print" which to say is the description of the item that she bid on. Okay, so there goes that sale, but you know, okay. Today I had a sale that I purchased pos...

Item missing from package

I ordered an item and paid through paypal. When it arrived, the package was opened and the item was not inside. I contacted the seller and told them that I received the package empty and they said it needs to have a red seal if the item went missing ...

Buyer received wrong item won’t return it after we sent out correct item

We sold a vintage doll to a buyer over a month ago. When they receive the item the immediately contacted us and said it was the wrong doll they bought. We had 2 very similar dolls and sent the wrong one by mistake. We apologized and immediately sent ...

Attention, your returns are very high.

Surely other sellers have received this notice today, Attention, your returns are very high.Obviously, though we were told differently, eBay is keeping metrics on returns and there must be some determent on BMSV. Contained in this eMail were stats fo...

Best option for shipping 5 DVDs in one mailing

While I have often used single DVD bubble mailers with significant success, I received an order asking to ship 5 DVDs. What option(s) has anyone used with success in such cases?

Package never delivered to my home

package was taken and delivered to a UPS store in my town per request of shipper it would be delivered to the post office and then sent to my house which change tracking numbers package never was given to me or sent to my house eBay back them refused...

Resolved! Ebay's reply about ridiculously long extended handling time. I want to share with you.

I purchased many items from many chinese sellers whose handling times are usually 15 business days. I didn't know much about Ebay's policy about this "extended" handling time and I was very very angry why I had to wait for so many days before even se...

Resolved! Starting international shipping

Hi All,First time poster so please bear with me. I am a small seller with not many items (46) and I was toying with the idea of selling internationally - only to Canada, the UK and maybe Australia. I was wondering if I could only sell a couple of my ...

Ebay Refund

Hi.. Does anyone have experience on the actual waiting time for Ebay tosrnd the refund?I got email from Ebay that refund will be credited to my paypal within 48hours and thats overdue by now. Thanks.

"We're sorry there's an issue with this purchase. Unfortunately, PayPal reports thatwe can't open.."

Hi,I register to ebay in 2011, since then I was a constant buyer but for the items numbers 122958204261,222830647436,232659458835 my concern is that I was scammed. I can't open a case on ebay, paypal payed few days until 30 days when conform their po...

Shipping to a mailing address in Albania

One of my items just sold to a buyer in Albania. The PayPal confirmed address looks like this: line 1: Buyer's Nameline 2: jakov xoxaline 3: Fier,Select a Stateline 4: 9301line 5: Albania I presume "Select a State" is an error. Do I just delete that ...

Item Damaged in Shipping.....Note to Buyers

Dear Buyers - If you received an item that you believe was damaged in shipping, please do the following: 1. Contact the seller and include a photo of the damaged item and packaging.2. Do not file a return request with ebay until you have contacted th...

Resolved! Seller asks cancellation before making a refund

I bought a replacement screen for a phone.It did not have the right dimensions and the seller offered me to return the screen, so i did. Then i received the following message:"I have sent you request for cancellation of your transaction as we need th...

APO address wrong country

So I order a couple of things and did not realize that I had put the wrong country on the APO address. I put Kuwait instead of United States. Can anyone give me some advice on what I can do or what to expect? Or maybe since it is an APO address it wi...

Resolved! Would eBay Consider This as Delivered?

This is the first time I've seen this on any of my shipped out pkgs re tracking info: March 29, 2018, 11:12 am Held at Post Office, At Customer Request xxxxxxxx, FL xxxxx Your item is being held at the xxxxxxxx, FL xxxxx post office at 11:12 am on Ma...