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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! a buyer requested to return item as they were unhappy with quality, then they asked for my address?

I had a buyer reques a return for sn item they said is a factory second. I told them to return it. They then asked for my address. Shouldn't they already have my address several ways?

Buyer hasn't shipped return, eBay wants me to refund.

I had a Buyer open a return for the reason doesn't fit. Ebay sent them a shipping label but no tracking or anything has been uploaded in the Returns Section. A couple of weeks ago the Buyer e-mailed me and said they shipped it and to please refund wh...

Complete this sentence on eBay return policy...

When the seller accepts your return, you'll receive an email to your messages - opens in new window or tab with the subject “Send the item back”. You'll need to send it back within 5 business days, using tracked shipping. or????? I have been waiting ...

Return Issue

A buyer opens a return case for item will not fit before delivery. Once delivered writes on package "Refuse delivery" usps sends item back.So buyer has avoided paying for return shipping

Resolved! cannot ship with USPS?

Hi - i sold two items and went to ship them today. First one defaulted to USPS as expected; when i choose "print shipping label" on my "All Selling" page it keeps taking me to a Seller Center for UPS where it wants me to link an account. See this lin...

eBay case closed - how can I appeal - seller needs to file missing package claim

Im the buyer - package says delivered (OnTrac) - but package lost (home all day, no door bell or delivery truck etc) . Did open claim with eBay, eBay closed the caim as tracking says delivered. Need seller to file claim for missing package per below ...

Seller Withholding Refund Until Negative Feedback is Revised

I am an experienced buyer and seller on Ebay. I have experienced the same behavior over and over recently from bad sellers and have grown irritated and way past tired of it. I purchased an item from an international seller. I never received the item....

FIlling out an ebay declaration of reciving a fake product.

Hi, ebay asked me to fill a formular but i'm not quite sure what to write there. Can i download a sample somewhere?It says that I won't get a refund if I somehow don't fill the formular correctly so I better be sure.

I have bought a thing that never delivered

Hello i came here, because i dont know what to do. Because i have bought a iphone x 256gb around 3 months ago and i am trying to speak the seller and ebay and nobody do anything to help me.The USPS say on website that delivered the packet, but i went...

Buyer with wrong address wants refund after $40 shipping

Hey guys, I recently sold an amplifier to a buyer who had the wrong address listed on their ebay account.The amp was sent back to me after shipping it for $40 Now the buyer wants a refund, including the shipping cost of $40. Is there a way to only re...

item return

I bought item on ebay. It is not match with seller's description . So I need to return the item. But he do not send the return postage leble. Let me know how can i solve this.

Resolved! Global Shipping Program and eBay problem with shipping

I won an auction for a tea caddy on June 13, 2017 and paid immediately with Pay Pal.The seller is in the UK and I am in the United States.In My eBay it showed item shipped on June 14, 2017.Fast forward to June 21, 2017.I get an email from eBay statin...

Ebay's Global Shipping Plan

I sell a candy for $9 + $5 S&H. A potential customer from Australia recently messaged me that he wanted to make a purchase but ebay wanted to charge him $35 per bag for shipping to Australia. I'm not sure if that is in addition to my $5 S&H charge or...

Resolved! Can sellers lie about were items are from?

I bought an item that said it was located in California. Turns out it was actually in Sout America and used DHL shipping. It was supposed to be 3 days shipping but nope. I looked at the DHL tracking online and sent them an email because of the delay....

Buyer returned item to a different address IN THE SAME ZIP CODE

Hello, im new here. I sold an iphone recently. The buyer stated he wanted to return it because he found a better price. A few days later I get an email from ebay saying the item was returned and i need to issue a refund. But i never recieved the phon...