First time shipping internationally in a while, and the process now makes no sense to me.

[participantribbonchampions]

Back in the old days, when I sold overseas, I knew that the package was going to go to Kentucky, and really had to make no effort beyond just waiting for payment, and then printing the label like I would for any other package.

Now, I'm selling an item overseas for the first time since a lot of this has changed over, and I'm asked by the buyer to send an invoice so they can pay. The following page then has me selecting a shipping service and then calculating the cost and manually entering this.

So what happened to Ebay taking care of all of that? There isnt even any indication that if I do this, the item is even going to a shipping hub (like with the old system), or if I'm going to have to go though the process of taking it to USPS and filling out customs forms myself. All the videos I've tried to watch on this dont even attempt to show the actual shipping process, so I'm at a bit of a loss. Thanks!

[1786davycrockett]

@participantribbonchampions 

If you are signed up for eBay International Shipping (EIS), your only responsibility is to send the purchased item to the EIS hub (generally in Glendale, IL), and EIS takes cares care of everything from that point on.

None of my EIS orders have involved sending invoices to overseas buyers; so I'm not sure how that has involved you.

Here's the info regarding EIS --

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...

[monica-sells]

like @1786davycrockett pointed out.....

it looks like you are setup with eBay International Shipping...so..

your label will (most probably) be shipping to the Glendale Hub...which item is it to make sure.....

(you are only responsible to get it to the hub if the item is eligible)

[1786davycrockett]

@participantribbonchampions 

The EIS process is very simple:  as with domestic shipments, eBay sends you a notification that you have been paid, and that you need to ship the item.  No "invoice to the buyer," or customs declarations, or estimating international postage.  Just package it up, and ship it to EIS (usually in Glendale, IL), at USPS domestic rates.

Once the package has been confirmed delivered to the EIS hub, your responsibility as a seller has ceased -- EIS is the eBay "middle-man," and EIS assumes all responsibility for the shipment thereafter.

If your international buyer is hounding you for an invoice, it sounds as if the buyer is attempting to do an end-run around the EIS system -- probably angling for a cheaper method of shipping than that provided by EIS.

Just inform the buyer that all your international shipments are being managed by EIS, and that they will have to make their purchases through the EIS program -- which protects you (as the seller) from any "item not received" scams that once plagued the previous eBay Global Shipping programs.

EIS is NOT complicated -- and sometimes even SAFER than eBay domestic shipping!

Good luck!