I, too am having the same problems with Postal Service mishandling that I’m reading about here. I completely understand everyone’s frustration, but also now realize the situation isn’t unique to me.
Please read the the copy of my email to eBay Customer Service, below. I’m hoping that we, the sellers and buyers will be able to join together for an equitable resolution to the messy situation in which we find ourselves today. I am concerned for the future of the eBay Community and it’s customer base.
Thank you...
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Re: Email to eBay Customer Service
August 02, 2020:
Greetings,
I am requesting assistance with recent eBay seller injustices, causing major disservice to our businesses. In my case, I've experienced an unusual number of USPS shipping delays with sale items, particularly over the last month. Buyers are reporting Postal Service Mail tracking irregularities, including missing scans for days after shipments have actually been received by the Postal Facility.
My eBay sale items are always labeled and shipped within 24 hrs. of checkout. Even so, over the last month a majority of these shipments have not been scanned as confirmed received by the Post Office for days, and sometimes not until the shipment has already been delivered.
Even when finally scanned, there are lengthy gaps between arrival and dispatch scans, with parcels being delayed in sort facilities for days at a time. I've monitored tracking status of my last 30 to 40 shipments for the last month. I've discovered consistent irregularities and delays with approximately 45% of them. In most of these cases, there are no (zero) scans of the labels, even after as many as 14 days from label creation and shipping.
Several "in transit" shipments are notated "delayed delivery" but still not received as of the estimated delivery date. As of this date, 7 to 9 of my items have been "in transit" for as many as 15 to 16 days.
This brings me to the issues of concern for myself and eBay sellers. Our buyers are getting very impatient with the, apparent U.S. Postal Service failure to perform their obligations. Most are not yet aware of the widespread reports of deliberate service disruption by the Postal Service, at the behest of Donald Trump. They may be aware of "COVID-19 pandemic delay issues," which is justified by reduced mail transportation availability as a result of the virus. But, this does not account for extraordinary handling delays during times packages are in possession of Postal Facilities, or Tracking Scan failures.
Buyers only see shipping delays and tracking irregularities as manifestations of "Seller" incompetence. Because I try to maintain a reputation of customer service excellence, I'vealready issued buyer requested full refunds for "delayed shipments," even though these items are eventually delivered. As a result of service failures beyond my control, I'm losing sales and being charged with "tracking upload" and "late shipment" penalties to my Seller Account Standards.
I have reason to believe many other eBay sellers are suffering these injustices and, like myself, may have to consider suspending eBay selling if this is allowed to continue. As a long-time eBay seller and account holder, I'm hoping eBay management will recognize that a serious problem currently exists for sellers and buyers. I would hope that adjustments in eBay policy will correct the unjustified harm to seller businesses and buyer concept of eBay customer service.
Regards,
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