Filing a claim with USPS: Value Validation

[jjminca]

I had a damage claim denied by USPS because I did not file the correct "value validation" with the claim.  I used to use the PayPal transaction form and it went through without  a problem.  Does anyone know what to file with managed paymens?  

[gamersbaystore]

Value validation? This has to do with price of the item you sold. You can't insure the cost of shipping, that may be why your claim was denied. You can only claim the cost of the item you sold.

Likewise, USPS has a habit of not approving valid claims. I've definitely had problems getting them to pay out after packages were lost or damaged during shipping.

If the package was received by the buyer, it has to be inspected by USPS prior to return, otherwise they will deny the claim.

Its literally getting to the point where purchasing insurance is useless as USPS never honors it when they should.

[wastingtime101]

Yeah, so this has become a complicated process @jjminca. eBay doesn't provide the info needed in one screenshot or downloadable document.

An eBay user posted here with info on how they get their claims through. Don't forget to read the text above the screenshot because the company info is important to include.

Let us know if it works out for you.

[trbl13]

I am also finding it impossible to win a USPS claim even though I have only

One a year...our of 400 packages shipped....The request for Value and Completion of Sale was impossible to

do in one or two screen shots from eBay...I had already presented the Damaged Item

for Inspection...but I could not show all the Value Verification information they requested..

from eBay's sales records...The USPS still seems to think we use Paypal...

[caldreamer]

Attach PDF or JPEG copy of EBAY order details page (shows how much customer paid).  Below is info from USPS website.

If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim."   Your insurance may have been included with the USPS service or purchased separately. Eligible items include:

• Priority Mail Express items and other insured mail
• Collect on Delivery (COD) items
• Registered Mail® items with insurance

If a claim is filed because some or all of the contents are missing or damaged, the addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received.   Upon written request by the USPS, the addressee must make this proof available to the local Post Office for inspection, retention, and disposition in accordance with the claims decision.   Failure to do so will result in denial of the claim.

[bashort]

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@jjminca wrote:

I had a damage claim denied by USPS because I did not file the correct "value validation" with the claim.  I used to use the PayPal transaction form and it went through without  a problem.  Does anyone know what to file with managed paymens?  

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My experience of USPS insurance is that it is totally worthless and they are not paying you ANYTHING.

I had a claim that my local PO told me that the reason the package was missing was because the truck it was on burnt up, claim denied, had one where it came with a apology note on the destroyed package saying it got caught in machinery, claim denied.

I have asked this several times, has anyone actually collected on a USPS claim in the last couple years?

[l5vw]

Exactyly what bashort said:

My experience of USPS insurance is that it is totally worthless and they are not paying you ANYTHING.

Only thing they ever seem to pay is lost packages but deny all damage claims.

[pandgcollectibles2012]

I have collected on a few but it usually takes 2-3 months.  Then after 3 months I lose all my Ebay detail so if I need to send the post office anything else I am out of luck. The only way I've been able to get paid a few times is to file the 2nd appeal online then call the USPS 2nd appeal consumer advocate at 202-268-4760. Then I can finally talk to a person who has the authority to make a decision and provide a refund. Any other numbers I've called they have no authority.  I am fighting one again right now.  I lm for the consumer advocate and he called back within a half hour.  Told me he would resolve it as soon as the appeals dept denies me again which should be by next week.  We'll see.  Sounds like they know this is a problem with the Ebay sellers but in 2 years no one has taken on this project of deciding what can be used as proof of value since Ebay now handles the money and doesn't give us a good report.  I am also trying to get a hold of someone in consumer affairs at USPS to see if someone can clean this process up.  Ridiculous after 2 + years that no one is aware of the problem and a solution for it. 

EBAY if you read these messages we need a report from Ebay that Paypal provided, I think it used to be called a Sales Order.  We need in 1 report to be able to show the post office: the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item and assurance that the status is completed and also identifies the Web based payment network provider through which the internet transaction was conducted.  This is what Paypal used to give us and I never had any problems when they handled the money with collecting insurance claims from the post office.  PLEASE HELP!