Fees associated with returns

[wcellusa]

We offer 30-day free returns. When an item is returned and we issue a full refund we have noticed that sometimes eBay issues a full FVF credit and sometimes they only issue a percentage. For accounting purposes we are trying to line up and make sense of all the fees and credits. Here's an example, Buyer made a purchase $294.99, eBay charged FVF $18.14, item was returned and we fully refunded the buyer, and eBay returned $16.33, which is 90%, seems to be the case across the board. What is the reason for eBay withholding that 10% on some returns, about half of our returns? There was not a case opened, it was a regular return request. Any ideas why this is happening? We have called eBay support several times today and nobody can explain. We have also opened a support ticket, and we are waiting to hear back.

[nono-8172]

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@wcellusa wrote:

What is the reason for eBay withholding that 10% on some returns, about half of our returns? There was not a case opened, it was a regular return request.

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Did you refund at eBay, or at PayPal?

[orangehound]

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@wcellusa wrote:

 Here's an example, Buyer made a purchase $294.99, eBay charged FVF $18.14, 

.... Any ideas why this is happening?

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I can't understand why you are only paying $18.14 in FVF's ... even with TRS+ and a store, you look to be underpaying by $6.  Is this a special promotion?

[pjcdn2005 · Accepted solution]

Your listings are TRS plus so you are getting the 10 % fvf discount. You are credited that 10% on your invoice so when you refund, you get back the fvf less the 10% that you were already credited.

[pjcdn2005]

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@orangehound wrote:

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@wcellusa wrote:

 Here's an example, Buyer made a purchase $294.99, eBay charged FVF $18.14, 

.... Any ideas why this is happening?

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I can't understand why you are only paying $18.14 in FVF's ... even with TRS+ and a store, you look to be underpaying by $6.  Is this a special promotion?

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Cell phones and accessories are 6.15%

[wcellusa]

refunded through eBay

[wcellusa]

We sell in smart phones and accessories category which has 6.15% FVF

[natherichfull-99]

HI, I sold item but buyer return, then ebay refund take my money from bank account, now ebay charge me fees for return item? Anyone help me please why ebay charge me Fee for refund item?, please help me thank you

[pjcdn2005]

If the return was because the item was not as described then the fee may be for the cost of the return label.