Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

eBay PRESSURE the USPS for faster delivery!!!

Come on eBay. Do something. I'm a book buyer and I still haven't received items I ordered a month ago. I understand the USPS is backed up with three times the volume as Christmas. Pressure them to allow OT so eBay item can get delivered. TYVM!

Breaking any Rules?

I need to know if I am breaking any rules... Have an item that weighs 1 lb 9oz, so it obviously does not qualify for First-Class. It is going to California from the East Coast, Zone 8 2 lbs Priority is $14.90... So I made a custom box by cutting down...

Buyer says didn't receive. FedEx Tracking says delivered. What to do?

This is a first for me. Buyer says the item was never delivered. FEDex says it was delivered. How do I navigate this? Suggestions appreciated.

Package in transit for 2 month buyer won't respond to message

A package I sent was insured via shipcover, it's been transit for 2 months now so I filed an insurance claim. I called ship cover, they said they don't go buy tracking, they need buyer's message that they didn't receive the package, I can't get buyer...

Flaw in a item that was just sold

I sold a vase and went to get it to pack it up and it had 2 marks on it that were not present when I listed it. I sent the buyer a photo and a explanation of the marks because I do not feel comfortable just sending it that way. I would rather not sen...

Bug (?) whereby the buyer cannot choose correct ship to address before paying

Hi,So over the past month I have had on two occasions foreign buyers that are outside US, but their primary shipping address is in US.Case 1)I note that the buyer is located in Mexico, but has a shipping address in US, so after having issued the invo...

New shipping label page , country line of address is missing since last week!

On 3 different items when I went to copy the address I found Canada left off the address ??? It was working fine up until last week when the new improved ship your item page debuted . Makes me wonder if I sent any items out without a country line . 2...

I open case but seller does not respond in 21 days and now my case closed. How ebay will solve it?

We closed this request since there's been no activity for 21 business days. Case ID: 5242692798Seller mduncan_8 Order number: 13-05193-99437Item ID: 274392462116 My order delivered damaged/missing and i contact seller he told he is talking ebay for r...

Streamlined Returns means trouble is you ask me!

I do not understand why Ebay is so single mindedly trying to get sellers to leave! Why is it they are so single-mindedly trying to make the "Buyers experience" better at the expense of the seller! They now want a "automatic" refund system that will t...

Item never arrived after 30 days

Item never arrived seller told me wait for 20 days more, now it passed 30 days and I can not get money back from eBay?as it says in my purchase history the seller doesn't exist any more!How may I get my money back!?

Seller says item brand new received item damaged now seller will not talk to me

Hi, Not quite sure where to post this but I have a question about an item I recently purchased. I purchased a dvd movie and in the listing in conditions it says Brand New: An item that has never been opened or removed from the manufacturer’s sealing ...

What the Heck is Up With FedEX Shipping Calculations?!

OK, this is really getting me steamed. I often select FedEX as a shipping option for my buyers based upon the dimensions and weight of the parcel. When I get ready to ship, I am shocked at how cheap the shipping is sometimes. So, the customer gets to...

Buyer returned Heavy electronic device with zero protection - Damaged. What do I do?

Hi, I am feeling pretty sick over this. I sold a Sony Stereo Receiver. It was about 25 pounds. I took clear pictures of everything. I packed it up so securely and safely, confident that it would be protected through the journey across the country. 2 ...

New 'Print Shipping Label Glitch"

If one of the box sizes is two-digit as in this case it is 18, only part of the 2-digit box size is visible. Anyone else had this problem and solved it? I'd appreciate the help.Dale

Resolved! Does anyone know about Priority Regional Box C?

I recently received a shipment in a "Priority Regional Box C". It is about 15" by 12" by 12" and is a great size for some of the items I sell. I could not find anything about that particular box on the USPS web site. Thanks for any info.