eBay

draperutah · ‎10-11-2018

I sold 4 brand new tires individually off of the same ad. each tire shipped to a different city on different day. each tire was weighed at the fedex drop off location at 48 lbs each plus or minus half pound. I received a receipt with the weights on it from FedEx shipping location.

I received my ebay invoice and FedEx had add weight to each one. invoice stated the first tire weighed 53 lbs, second 58 lbs, third tire 65 lbs, and forth tire 63 lbs.

I called ebay customer service who sent a email to FedEx and never responded to me. I now had to call CS and throw a fit to get my overcharges back. Call and do not hang up until you get them back. Ebay can and will return your charges as you paid ebay and not fedex. Ebay is responsible to get it right. Remembering your paying ebay and not fedex.

orangehound · ‎10-11-2018

Too many of these stories, and getting it corrected is a madhouse because eBay says it is FedEx's responsibility and FedEx says it is eBay's responsibility.

This is why I ship either USPS or UPS.

ed8108 · ‎10-11-2018

This complaint related to fedex should be reported directly to the regulatory authority.

berserkerplanet · ‎10-11-2018

>>fedex drop off location at 48 lbs each plus or minus half pound

The actual shipping weight of the ones that were minus half a pound would be 48lbs and the ones plus half a pound would be 49lbs (weights always round up to nearest pound)

What were the exact dimensions of the shipped tires as shipped?

Were the tires boxed? Shrinkwrapped? Just shipped with label slapped on or label in attached FedEx label pouch?

It is possible that FedEx misweighed 4 packages but unlikely. This could be a dimensional weight issue.

A bare 225/75R17 tire would ship at an eBay FedEx dimensional weight=28x28x9/166=43 pounds
A bare 225/75R17 tire would ship at a FedEx.com or FedEx counter dimensional weight=28x28x9/139=51 pounds

Boxed in a perfect fitting box it would start out at that dimensional weight, but if the boxes were crushed on the corners could easily become 32x32x9 (max L, W, and H are used to calculate) which results in an adjusted dimensional weight: 32x32x9/166 = 56 lb (or 67lb FedEx standard)

If you used bigger boxes, all bets are off - they are sure to be crushed and inflate dimensional weights even more, and the 53 to 65 lb FedEx claimed "BILLABLE" weights would be in the ballpark.

Since you mentioned eBay getting involved, you must have shipped through eBay labels so the higher FedEx.com and FedEx counter numbers don't apply. If you printed the labels through eBay labels, certain additional handling surcharges would not be able to be specified that MIGHT apply (cylindrical, shrinkwrapped, etc) and would be post billed.

What were the exact numbers FedEx billed on your eBay invoice (billed weight AND dimensions and any surcharges). That will explain what happened. Also, the tracking for each package will show the billed weight and dimensions when it was measures along the way by FedEx.

berserkerplanet · ‎10-12-2018

Followup:

If it was the 4 Can Am Maverick X3 30x10R14 tire/wheels then the guesstimate numbers I posted in the previous post are even lower than reality.

Assuming a 30x10R14 ships at 30"x30"x10" the eBay FedEx Dim weight would be 30x30x10/166 = 55 lbs

If instead it ships at 31"x31"x11" the eBay FedEx Dim weight would be 31x31x11/166 = 64 lbs

If that is the case, those wheels did not ship at 48-49 lbs, but shipped at 55 lbs or 63 lbs.

Without further info (actual shipped weight and dimensions) this looks like it is NOT a FedEx weighing or billing error, and was caused by not specifying dimensions when estimating the costs or when printing the label.

FedEx does NOT (in my experience) check pkgs for dimensional weight (or any other special handling conditions either) at acceptance - only actual weight . It is up to the shipper to dial that in when printing the label.

However, based on the type of things you sell, I'd expect that you run into dimensional weight issues quite often, and should be familiar with this, so find it hard to believe you would/could be shipping without entering accurate dimensions - almost every shipment would be a problem if so.

draperutah · ‎10-13-2018

please read original post before you respond. this clearly states the over stated weights are on an ebay invoice. this would make counter weights where label is purchased at FedEx counter not possible. the labels were purchased from ebay as clearly stated in the original post. It looks as if your intension may be to cause confusion and NOT provide a explanation, solution, or provide valuable input.

you did state if you ship bigger box FedEx WILL be sure to crush the box and then overcharger you for a bigger size. sellers and ebay needs to take note of this and get fedex to do their job and try delivering a package without damaging it. if FedEx does this call ebay and get your overcharges back.

sellers if you buy a label from ebay and fedex does not do their job correctly by damaging your product, adding weight or overcharging from original estimate then sellers have a right to the money back for sellers NOT getting what they paid for. call and get your money back.

themayqueen · ‎10-13-2018

are you sure they would be post billed? has this happened to you? or does fedex have a contract with ebay that allows this simplified charge if using ebay labels????

berserkerplanet · ‎10-14-2018

You obviously didn't read my post. I covered various possibilities with caveats.

If you think I'm here to disrupt then you aren't paying attention. Since you don't seem to want to provide the requested info, we'll just write this off as seller error, and you can go about your way.

And your advice to call eBay is sadly incorrect in general. Most who have what they perceive to be overbilling issues with eBay have no luck getting any resolution from eBay. And calling eBay for every little seller caused FedEx screwup is what causes them to pretty much blow off most complaints (75% or more claims of "overbilling" here are operator error)

If you bother to read the FedEx terms and conditions, a crushed box is YOUR problem not FedEx's and they reserve the right to upcharge for the new, larger dimensions.

You believe what you want. I'm out.

bayareasoapco · ‎10-14-2018

This is has happened to me in the past, getting a more expensive invoice after the fact.

ukfan4sure! · ‎01-03-2019

Why be a jerk?

ukfan4sure! · ‎01-03-2019

I just got my eBay invoice where my shipping charge weight was changed from 32 lbs to 66 lbs. It was a pair of Ford F150 truck towing mirrors put in a plastic RubberMaid container with a lid. There is NO way these mirrors weigh 30 lbs apiece. I couldn't have even lifted the tub up to the FedEx counter if the container was 66lbs! Nevermind I weighed them myself along with the dimensions and printed the label. Never again will I use FedEx. Had I not been paying attention, I would have never known. From what I'm hearing, it's not even worth the battle to get my overcharge refunded. It is a huge scam, folks. You can blame me, eBay, or whoever for the problem, but someone is getting rich.

ukfan4sure! · ‎01-03-2019

BTW, in addition....

If it was eBay getting screwed over like us eBay sellers are, you can bet this problem would be resolved with FedEx TOMORROW!!!

lja440 · ‎01-04-2019

@ed8108 wrote:
This complaint related to fedex should be reported directly to the regulatory authority.

You can also file a complaint with the Postal Inspectors, they oversee all carriers not just USPS.

berserkerplanet · ‎01-04-2019

>>There is NO way these mirrors weigh 30 lbs apiece.

What dimensions does FedEx show they measured if you check the tracking number at FedEx.com?

What number comes out of the following equation when you plug the dimensions (in inches) of that Rubbermaid container in
Dimensional Weight = Length * Width * Height / 166 = ?

Hard to judge size from the listing photos, how you packed them, or what size container you used, but guessing that dim weight might comes out to be more than the 32 lb actual weight. (and that dim weight would be the billable weight in that case)

66 lb dim weight would result from something like a 30x20x18 tub which seems a bit on the too large side for those mirrors.

You would also probably have been hit with a $12 additional handling surcharge (for not shipping in a corrugated box)

lja440 · ‎01-05-2019

@berserkerplanet wrote:
>>There is NO way these mirrors weigh 30 lbs apiece.

What dimensions does FedEx show they measured if you check the tracking number at FedEx.com?

What number comes out of the following equation when you plug the dimensions (in inches) of that Rubbermaid container in
Dimensional Weight = Length * Width * Height / 166 = ?

Hard to judge size from the listing photos, how you packed them, or what size container you used, but guessing that dim weight might comes out to be more than the 32 lb actual weight. (and that dim weight would be the billable weight in that case)

66 lb dim weight would result from something like a 30x20x18 tub which seems a bit on the too large side for those mirrors.

You would also probably have been hit with a $12 additional handling surcharge (for not shipping in a corrugated box)

I wonder if FedEx charged because the shipping container wasn't actually a box?