FedEx Shipping Fee Adjustments

[dareinnovations]

Has anyone been hit with an additional "handling charge" for putting a box in a poly mailer for added protection?  I was recently charged an additional $36 for handling, fuel and residential fee.  I originally thought it was because of the dimentional weight formula so I called Ebay to dispute because I had used it, and was told it was for using a poly mailer.  Has anyone encountered or even heard of this?  UPS has never done this.

[wastingtime101]

UPS and FedEx both do that. If you got away with it in the past it's either because you got lucky and your package wasn't audited, or because it was below the size where the surcharge kicks in.

There are many surcharges with UPS and FedEx that are not factored in until the carrier physically reviews the package.

Read more in the FedEx Guide - start on page 126:

https://www.fedex.com/content/dam/fedex/us-united-states/services/Service_Guide_2024.pdf

"is encased in a soft-sided pack (e.g., courier packs, poly bags, and bubble mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest side or 5 inches in height"

Read more in the UPS Guide - start on page 126:

https://www.ups.com/assets/resources/webcontent/en_US/retail_rates.pdf

"Any article that is encased in a soft-sided pack (e.g., poly bags and bubble mailers) that exceeds 18 inches along its longest side or 14 inches along its second-longest side or 6 inches in height. "

You can find guides for all carriers on eBay Seller Center under "preventing shipping label price adjustments."

https://www.ebay.com/sellercenter/shipping/preparing-your-shipment/packaging-and-measuring

[profitweb]

I ship all my boxes inside poly bags (taped up well, not loose fit) and I've never had issues with UPS.

However, FedEx seems to hit you with unfair fees with any excuse... $11 shipment, $36 fee. eBay should renegotiate their contract with FedEx. It is exploiting eBay sellers unfairly.