eBay

mallarddown · ‎06-13-2020

I do not ship Fed Ex because it is not convenient at all (I live in a rural area). I have a large dimension package (23x18x14) which weighs 12 pounds. The ebay calculator is saying $33.73 to the location. That is way way cheaper than USPS and the FedEx over the counter price. Is it true? If I give my listings a Fed Ex option, will there be charges billed to me at the end of the month (I have read that happens). I don't want to add it to my listings as an option unless it is charging the actual cost I will be paying.

rebell45 · ‎06-13-2020

Federal Express charges are added to your eBay fees, so you pay once per month. Be very careful if you use them. If you miss calculate the size and/or weight you could have a nasty suprise on your next bill. People have seen the cost double or triple once FedEx gets the package and recalculates. I always take mine to the FedEx store and have them confirm the weight and dimensions.

____________________________________________________________
Never sell anything on eBay that you can't afford to lose.

orangehound · ‎06-13-2020

@mallarddown wrote:
I don't want to add it to my listings as an option unless it is charging the actual cost I will be paying.

eBay's price is an estimate based on the weight and measurements you provide, but FedEx charges you according to what they actually measure once it arrives at one of their shipping centers. Also, the eBay estimate does not include surcharges or added costs for declared values over $100. FedEx is also very picky about packaging, so you are safest to ship in a plain rectangular cardboard box (covering it with plastic, for example, could cost you an additional $13 surcharge).

Before shipping, you should familiarize yourself with pages 115-129 of the 2020 FedEx Service Guide. Pay particular attention to pages 115, 119, 125 and 127 ... these describe the fees that most impact eBay sellers.

mallarddown · ‎06-14-2020

Thank you. I am going to go ahead and try them. I am printing the label at home. Would it be wise to add an inch all the way around and a pound to the weight just to be safe. It is a plain rectangular box with a little bit of ebay tape on it, but mostly clear packaging tape. It is 21.5" x 17.5" X 18", so 22x19x18. Home scale says 9.1 lbs, but it is dimensional anyway, so putting 12 pounds doesn't change anything. Is it alright for me to add to it, or am I better off leaving it at 10 lbs.

There sure are a lot of "horror" stories about FedEx out there. I looked at the link and the zipcode doesn't show up the surchage lists. The buyer prefers FedEx and that is why I even looked at them. I assume that means they are fairly easy to deliver to at their address. FedEx out here isn't great. When I see a seller ships something to me that starts with FedEx and ends with USPS, I know it will be weeks before I see it. 😞

orangehound · ‎06-14-2020

@mallarddown wrote:
Thank you. I am going to go ahead and try them. I am printing the label at home. Would it be wise to add an inch all the way around and a pound to the weight just to be safe. It is a plain rectangular box with a little bit of ebay tape on it, but mostly clear packaging tape. It is 21.5" x 17.5" X 18", so 22x19x18. Home scale says 9.1 lbs, but it is dimensional anyway, so putting 12 pounds doesn't change anything. Is it alright for me to add to it, or am I better off leaving it at 10 lbs.😞

The weight and dimensions that you enter in are for your own reference / record. So, I would put in your measurements (e.g., 10 pounds and 22x19x18)

There sure are a lot of "horror" stories about FedEx out there.

True, but most of the stories are simply people who are inexperienced with FedEx shipping ... for example, they don't understand dimensional weight or they don't understand that FedEx is picky about packaging. Shipping with FedEx is harder than shipping with the USPS.

The only problem really with FedEx would be if you had to file a claim (it has to be done through eBay). I've never had to do it, but filing a claim through eBay looks to be a beast.

oldtownrhoda · ‎06-14-2020

When I feed in 22 x 18 x 18 into the FedEx dimensional calculator, it is giving me a dimensional weight of 52 lbs.

mallarddown · ‎06-14-2020

How do you see what dimensional weight the price is based on? I am looking at the ebay shipping calculator and the label printing page for a sold item.

mallarddown · ‎06-14-2020

Found it.

mallarddown · ‎06-14-2020

I understand dimensional weight and the importance of correct measuring. Each inch definitely is making a difference. The packaging tips are very helpful. Thank you for the advice.

mvls1 · ‎06-14-2020

I believe that the FedEx divisor for EBay is 166 which should give you 43 lbs.

orangehound · ‎06-15-2020

@oldtownrhoda wrote:
When I feed in 22 x 18 x 18 into the FedEx dimensional calculator, it is giving me a dimensional weight of 52 lbs.

@oldtownrhoda

The FedEx contract with eBay specifies a dimensional divisor of 166 instead of FedEx's standard of 139 ... so 22x18x18 is 43 pounds

clothesusa · ‎06-15-2020

CHAT WITH EBAY SUPPORT:

Hello, I was overcharged for Final Value Fee on Shipping. I refunded the customer via PayPal. I only charged the buyer $25.00. Final Value Fee on Shipping US $6.02 Final Value fee US $4.5

2020 - 06 - 09

03:51:50 UTC Jeremy

Hi , my name is Jeremy. May I have your first and last name please?

03:52:54 UTC Jeremy

Checking if you're still with me?

03:53:13 UTC clothesusa

D.No Room to type

03:53:34 UTC

My Name is David Hall

03:53:52 UTC Jeremy

Thanks David.

03:54:32 UTC Jeremy

I am seeing you are chatting in about a final value fee on shipping. What had happened with the shipping overcharges?

03:54:33 UTC

I only charged the buyer $25.00 for shipping

03:55:14 UTC

It shows on my account that shipping was over $60.00

03:55:41 UTC Jeremy

I see , were the dimensions or weight on the shipment all correct?

03:55:58 UTC

Yes

03:56:49 UTC Jeremy

Checking into everything now.

03:57:02 UTC

Thank You

03:57:35 UTC

It was shipped FedEx Ground

03:58:27 UTC Jeremy

I am seeing the charges on our side were $20.94. Checking into the invoice charges now.

03:58:44 UTC that is correct

03:59:40 UTC

I refunded the buyer the difference

04:00:09 UTC

I only charged him $25.00

04:00:29 UTC Jeremy

Where was the $60 fee showing up for you? I am not finding that for some reason.

04:00:49 UTC

It shows up on my seller account

04:01:57 UTC

Fin$6.02 Final value on Shipping Fees Final Value Fee on Shipping US $6.02l Value Fee on Shipping US $6.02

04:02:48 UTC Jeremy

I am seeing other final value fees within the invoice. I do see the 6.02 on the final value fee on shipping. I know if a partial refund is issued that we would have no way to credit for that as the is worked out between seller and buyer.

04:03:22 UTC

It shows up on my Selling Fees

04:03:55 UTC

The refund shows on PayPal

04:04:25 UTC Jeremy

I do see the 6.02 for the final value fee on shipping as well. Although with a partial refund being issued we would not be able to adjust any fees in regards to those.

04:05:04 UTC

That is not right as the final value fee was based on $60.00

04:05:21 UTC

The final value shipping fee

04:05:51 UTC Jeremy

Where on the invoice was the $60 showing up for you? I am just not able to find that.

04:06:07 UTC like I say I refunded him the difference. and only charged him $25.00

04:06:50 UTC

It shows up on my seller account under fees

04:07:39 UTC Jeremy

I am seeing three Fedex shipping fees in Mays invoice for 14.89 , 18.01 , and 11.87. Still searching for a $60 one though.

04:07:41 UTC

"New in Box" Black Wrangler Gambler Western Cowboy Hat 4xxxx Beaver Size 6 3/4 Shipping and other costs less sales tax: $60.16 (Fixed Price) 04-05164-97727 362931048173 Jun-04-20 10:36:05 PDT Final Value Fee on Shipping US $6.02

04:08:31 UTC

Shipping and other costs less sales tax: $60.16 (Fixed Price)

04:09:19 UTC Jeremy

I am seeing within the label area this information for the shipment Estimated Shipping Cost: $20.94 Tracking #: 393578873162 Orig Wt: 4.625; Orig Dims: 20.0x20.0x9.0 in; Base rate: $39.54; Fuel: $1.04; Disc: -$19.64;

04:09:39 UTC Jeremy

Perhaps the $60.16 was the order total?

04:10:15 UTC

I really don't know but the final value on shipping fees is way too much

04:10:37 UTC Jeremy

Seeing 105.16 - the partial refund of $35.16

04:10:54 UTC

That is all correct

04:11:32 UTC

The partial refund is for overpayment of shipping

04:11:59 UTC Jeremy

I do see the $60.16 in the order details now.

04:12:48 UTC

Right The $35.16 should be deducted from that

04:13:59 UTC Jeremy

I am not sure how that had happened. From the label details it seems it has not calculated that amount. I know with a partial refund though that we would have now way besides a courtesy credit to issue a final value fee on an item or shipping for them as well.

04:14:54 UTC

I would really like to have the credit. Leo Member of eBay since December 1996

04:15:29 UTC Jeremy

I am checking into that option and seeing there has been a courtesy credit for billing in the past. I would be unable to process a courtesy due to that. I am sorry

04:16:10 UTC

Any courtesy credit in the past would be for something else

04:16:24 UTC

Something that eBay did wrong

04:16:45 UTC Jeremy

Unfortunately we can only issue one per account.

04:17:08 UTC Jeremy

I am seeing that one as well. Although another one was also issued as a courtesy.

04:17:20 UTC

I am worried that this will happen again if I ship FedEx

04:18:15 UTC

Please report this to your supervisor. Leo

04:18:34 UTC Jeremy

I know with Fedex its best to have exact weight and dimensions or overcharges can be costly.

04:18:52 UTC

I did that

04:19:18 UTC

eBay sent the buyer an invoice that was wrong

04:19:44 UTC

The buyer asked for a refund on the shipping

04:19:55 UTC

I gave him one

04:20:37 UTC Jeremy

I am sorry that has happened. I know a seller would have to send an invoice. What happened with the invoice?

04:20:46 UTC

eBay did not calculate FedEx Ground instead is was for expedited shipping

04:21:21 UTC

eBay sent him and invoice before I did and he paid

04:22:03 UTC

That is why I sent him a refund via paypal

04:22:57 UTC Jeremy

I do see the other option for shipping on the listing. Could they have outright purchased with Priority instead of ground? Or maybe the invoice was sent with it?

04:23:40 UTC

Priority Mail would have been over $48.00 because of the size of the box

04:23:40 UTC Jeremy

We recommend in that case however it happened to cancel and have the buyer repurchase to save from any future fees for incorrect shipping on a purchase.

04:24:25 UTC

I believe the shipping calculator eBay uses is wrong

04:25:20 UTC

They don't show the shipping discount unless you click on the little box

04:25:47 UTC Jeremy

For the Fedex shipment and the USPS shipment they seem correct from the weight and dimensions that are set.

04:25:49 UTC

The little box says eBay discount

04:26:30 UTC Jeremy

I know with the invoice area that you can also adjust a discount and that can work to balance the shipping but it looks like another service was sent via invoice to the buyer.

04:26:31 UTC

I guess the seller only sees this

04:26:46 UTC Jeremy

Yeah with the shipping discounts only the seller would see that.

04:27:41 UTC clothesusa

Wow! LoWow! Looks like I lose more money to eBay.

04:28:13 UTC

I am 78 years old and on old age SSI

04:28:49 UTC Jeremy

I am sorry that has happened. I wish there was something I could do. I know going forward if an incorrect shipping is on an order it will be best to cancel it and you can use there was a shipping error in the buyers address so it wont count against you for canceling.

04:29:21 UTC

I guess I understand even though it is wrong

04:29:59 UTC

I still think you should bring this to your supervisor's attention

04:30:16 UTC

Thanks Jeremy

04:31:05 UTC Jeremy

I will bring that up. Thanks again for your patience as I looked into everything for you. Please stay safe and take care.

04:31:42 UTC

Thank You Jeremy! You do the same.... Leo, clothesusa in Boise, Idaho

04:32:09 UTC

Chat ended by Jeremy

clothesusa · ‎06-15-2020