Failed delivery attempts

[arman.2004]

Hello. Can you guys please advise me what to do? I am a new seller, sold the first item and it has already reached the destination city, but there were 2 unsuccessful attempts to deliver the parcel. Today will be the 3rd delivery attempt. What happens if the courier can not deliver the parcel? The money for the sold item is on hold with the platform as I am a new seller. Can I write or call the buyer? I have already contacted him on eBay but have not received any response.
P.S. The package was supposed to be delivered in 2-3 weeks, but it took a week to arrive

[ebooksdiva · Accepted solution]

If it the package is undeliverable it will probably be returned to sender. When the item is returned to you, you can refund the buyer purchase price minus the cost shipping.

[arman.2004]

Thank you. Do I need to discuss that "minus cost of shipping" thing with the buyer?

[ebooksdiva]

No, it's not necessary, if the buyer asks, initial shipping costs were spent to ship to an undeliverable address and isn't refundable. 

[monster-deals]

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@arman.2004 wrote:

What happens if the courier can not deliver the parcel? 

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To you?

Nothing.

It is the buyers responsibility to have a safe place to have their items delivered.

It will most likely make a month long journey back to.

[carlmarxx]

Message your buyer   that their package is  at  their P.O.  for pickup .   none  priority mail   sent back to sender    will be charged postage due .   The New ground advantage  maybe different  now .

[arman.2004]

Thanks a lot, guys!

[ebooksdiva]

You're welcome!😉