08-07-2017 08:25 AM
If you have placed an order for shipping supplies from the USPS site and your shipment has not arrived after 10 business days then it is necessary to call the USPS customer service line, not the regular line but the line for actually ordering shipping supplies, as your order is most likely "lost in transit" regardless of what the tracking number may show.
I placed an order for Padded Priority Flat Rate Envelopes on July 22 , which is what 99% of my clothing items are shipped in and by far the most economical way for me to offer "Free" shipping, and have been waiting as my current supply continued to dwindle away. I've NEVER had an order take more than 2 weeks.
The tracking number kept showing that it shipped to the Dallas Transit center on July 22 and has been there since July 24 but absolutely no movement since then. I live about 30 miles from that transit center so kept thinking they would be here any day but, alas, no shipment has arrived.
The customer service representive advised me to always call if it has been more than 10 days and they can get an expedited order shipped if it appears your order has been lost in transit. No explanation as to why their own system does not show it is lost in transit but just thought it would be helpful information to those of you who count on those supplies to keep your costs down so you are able to continue to be competitive as sellers in offering the "free" shipping, which we all know isn't free.
In my case, the only other Priority option I have would be to send items in the regular Tyvek envelopes and for items going to anywhere other than states closest to me, that would usually double my shipping cost which really begins to take a bite out of my profit margin.
08-07-2017 09:11 AM
08-08-2017 08:34 AM
08-08-2017 09:36 AM
It's a sad state of affairs when the USPS loses track of their own stuff shipped by them.