Error: "It was not possible to generate the label. This address was not found in this city"

[boisefront]

All - A buyer has an address that doesn't register when I try to purchase the shipping label. I reached out to the buyer to double check their address. They shared its a country road.

I'm hesitant to bypass the paid shipping option as I'm on the hook for the shipped item if it goes missing. 

Thoughts?

[fbusoni]

@boisefront 

Do you mean you reached out to the buyer to double check?

If buyer confirmed it's a country road, then his post office knows all about him.

Try PirateShip; you can import your eBay transaction into their system.  Maybe they will generate the label for you.

Or take the QR code from the label to the post office and see if they can generate the label.

The only other option is to cancel the sale and have the buyer  purchase again, with an updated address that the system recognizes.

[rfmtm]

Check the address and format here:

https://tools.usps.com/zip-code-lookup.htm?byaddress