Empty Package

[dimpapathe1]

I just received an empty envelope ! I opened a case "missing parts or pieces" is there any luck of a refund ? In the photos the tracking is clearly visible.

[chinohighcowboys1963]

Send those pictures to the seller.  He/she should refund you immediately, but if you haven't heard back from the seller within 4 days of opening the not as described case, go back to the case details and ask eBay to step in and help.

  Seller must pay return shipping of the empty package, so don't throw it away.

[7606dennis]

Is it possible that the item was confiscated by Greek Customs?  I noticed that this seems to be a GSP shipment, it is likely that Pitney Bowes will have to cover any refund since it is likely that the item arrived safely in Kentucky as they sent it on.

[berserkerplanet]

Why would the seller refund the buyer? That was a GSP sale, and eBay/GSP are responsible for damaged packages or missing items in open pkgs.

[pburn]

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@7606dennis wrote:

Is it possible that the item was confiscated by Greek Customs?  I noticed that this seems to be a GSP shipment, it is likely that Pitney Bowes will have to cover any refund since it is likely that the item arrived safely in Kentucky as they sent it on.

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Let me make sure I understand what you're suggesting:  perhaps Greek customs confiscated the contents of a package and then sent the empty envelope to the buyer. Is that what you're presenting as a possibility?

[agent006140]

it could also be stolen ,if customs or local post office receive a ripped package with content missing,they would seal it back with a note saying like arrived ,missing content.

you need to talk to your local post office first,

yes,itlooks like a GSP shipment,GSP is responsible to refund the buyer,not the seller.

but someone has to contact GSP to let them know,

[agent006140]

all these logos with Ebay stamped make anyone who handles the package aware that the content inside may or may not be valuable but is saleable.

someone even mention they want Ebay to print the item listing on the shipping label,say if the shipment is delayed or waiting t o be claimed at some facility,anyone who is curious of what is inside can go to Ebay and find out what the content is.

[missjen831]

Since it’s a global shipping program transaction, you need to file a return request against the seller and I would choose the reason “damaged”. Then immediately contact the seller and tell him he needs to contract eBay customer service & tell them it’s a global shipping transaction, the GSP is responsible for this and eBay needs to close the request in the seller favor while issuing you a full refund. 

[7606dennis]

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@pburn wrote:

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@7606dennis wrote:

Is it possible that the item was confiscated by Greek Customs?  I noticed that this seems to be a GSP shipment, it is likely that Pitney Bowes will have to cover any refund since it is likely that the item arrived safely in Kentucky as they sent it on.

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Let me make sure I understand what you're suggesting:  perhaps Greek customs confiscated the contents of a package and then sent the empty envelope to the buyer. Is that what you're presenting as a possibility?

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Admittedly, that would not appear likely, but from things I've heard about Greek Customs, who knows.  I'm not all that familiar with that country's Customs Service or their mail service for that matter to really know.

There is also the possibility that whatever the item was, it got inadvertently separated from the packaging during a customs' inspection.  The OP didn't make it clear if the package arrived sealed or open.  Of course, I would have expected the Greek Postal System to have indicated if it had arrived open.

Regardless, if it was a GSP shipment Pitney Bowes and eBay's GSP scheme would be responsible for any refund.

[agent006140]

The Greek economy is still in bad shape,any foreign shipments esp from USA could be good to steal,seller would just have to make sure it is insured.

As for contacting GSP,buyer needs not educate seller ,seller opts for GSP,he should know what to do.

[pjcdn2005]

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@agent006140 wrote:

The Greek economy is still in bad shape,any foreign shipments esp from USA could be good to steal,seller would just have to make sure it is insured.

As for contacting GSP,buyer needs not educate seller ,seller opts for GSP,he should know what to do.

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As for contacting GSP,buyer needs not educate seller ,seller opts for GSP,he should know what to do.

 

Don't make assumptions. Sellers often freak out when a claim is opened for a gsp item and they  have no idea what to do.   

[pjcdn2005]

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@agent006140 wrote:

The Greek economy is still in bad shape,any foreign shipments esp from USA could be good to steal,seller would just have to make sure it is insured.

As for contacting GSP,buyer needs not educate seller ,seller opts for GSP,he should know what to do.

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As for contacting GSP,buyer needs not educate seller ,seller opts for GSP,he should know what to do.

 

[agent006140]

it is not the buyer job to educate the seller,most buyers know less or nothing about GSP.

[nushu-0]

Maybe the buyer and the seller need to WORK TOGETHER to figure it out.

This adversarial atmosphere between buyers and sellers could go away in a if everybody learned to work together.

[missjen831]

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@agent006140 wrote:

it is not the buyer job to educate the seller,most buyers know less or nothing about GSP.

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Yet you said the buyer needs to educate the seller above. 

The buyer needs follow my advice and open a return request against the seller and the seller then contacts customer service.

[pjcdn2005]

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@agent006140 wrote:

it is not the buyer job to educate the seller,most buyers know less or nothing about GSP.

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No, it isn't but since the buyer was just told what it would best to do, wouldn't it bet better for them to let the seller know?  If the seller doesn't handle it properly the correct result could take a long time.  Imo it's better that the buyer works with the seller so that the issue is resolved asap.   It is in everyones best interest that the buyer gets refunded by the gsp as quickly as possible.

Ebay does not have the claim system set up very well for gsp claims and doesn't seem to educate the sellers on how to handle certain gsp situations so if the buyer has information to help the claim move faster, I see no reason why they shouldn't mention that to the seller.