Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I can not open a new resolution claim

I bought an item a few months back that did not work properly. I contacted the seller and their reply was that they would contact their provider and get back to me later. However they never showed up and they do not reply to my messages for almost tw...

Shipsaver claim experience

I have found out that shipsaver will insure first class to $999 and priority to $2500.That is for jewelry. I have used them a number of times and have never had to file a claim.my question is - had anyone here filed a claim with them and how did it g...

Resolved! How to Edit Return Policy on an item after it sells

I normally have the buyer pay the return shipping cost. Recently I have recieved a negative feedback from a buyer and I am trying to get them to revise it. I want to offer to pay for the return shipping cost. Can this be done without just sending the...

buyer told me not to use his default shipping address and hasn't sent me a new one yet.

So this is my first sold item on eBay, and it's a processor. The person bought it, and before I was going to ship it (it hasn't been shipped yet) they messaged me saying this:"Yes, I will return the name of the consignee and the address for receipt o...

Happening 1-2x a week now.. Buyers putting return 1st class label

on priority mail envelopes... and my post office is very strict, they will demand i pay the difference. So annoying. I've been refusing items i know i wouldn't pay $4-5 extra to just get back.It's absurd and there needs to be a solution to this issue...

Buyer agrees to cancel return, but doesn't cancel.

I sold a camera a couple of weeks ago, listing the item as 'seller not accepting returns'. A few days after receiving the item, the buyer opened a 'item not as described' return request, claiming that the camera doesn't work. Actually, the camera doe...

The seller cancell the order but Paypal gave the money to the seller

In the last days, I made an order and after a several minutes I cancelled the order. The seller was agreed, but Paypal putted the order status in Pending Payment. After 3 days Paypal email me to nofity me that they gave the money of the transaction t...

Resolved! Seller misrepresenting where item is shipped from.

5/3/18 Thursday afternoon I placed an order with a seller who was supposedly based out of Los Angeles, California. Item is promised by Friday 5/11. Acceptable to me for an item to take a week to get across the country on free shipping. I live in west...

Resolved! When to open an INR case

Hey guys, I m usually a laid back buyer/seller but a made a rather very expensive purchace lately that has me on the edge. The buyer promptly shipped the item with tracking information etc. It's been almost 40 days, ebay displays a "No estimate avail...

Paypal charge back. Now no money no goods.

Ebay case closed to seller (me) favor. Because buyer refused to receive the item (he changed his mind)Now i win the ebay case because i do my side jop and sent item as described and paid high shipping fees. Buyer charge back throw paypal and won the ...

Empty Package

I just received an empty envelope ! I opened a case "missing parts or pieces" is there any luck of a refund ? In the photos the tracking is clearly visible.

over size limit USPS Priority Canada

I listed an item with "No International Bidders", this was do to the size and not wanting to go over the limit of 79 inches in combined length plus girth. Of course someone in Canada was still able to win the auction.It is an expensive guitar amplifi...

best method to ship high value item insured

I am planning on on listing a gold item with a mininum auction bid of $2500.I normally send via the post office first class and used shipsaver insurance for higher priced items.I just wrote to them to ask if they have a maximum insurance amount, but ...

Never received my merchandise, never issued a refund.

Purchased an item in February 2018. Never received the item or a refund.Tired of dealing with this guy, all he's interested in is having his negative feedback rescinded. Won't ship merchandise, won't refund the purchase price. Wdsman51

Shipping problem-Catano PR

On April 17th 2018 I ordered and bought a $900.00 headphone amplifier from an Ebay seller. It appears that the seller used USPS retail ground as the carrier and method. there is also a signature required option added. On April 18th, the seller droppe...