Comics-scifi_collectibles Volunteer Community Mentor
@mikesfarm wrote:Your eBay Buyer Protection case is open. If you are unable to work things out with the seller, you are now eligible to escalate this case to eBay Customer Support for a final decision.
If we don't hear from you by 08-25-2018, we'll assume you worked things out with the seller and your case will automatically close. Once your case closes, it cannot be re-opened.
Details on how to escalate your case:
- Follow the Case Details link below
- Click "Respond to Case"
- Select "Escalate this case" to eBay Customer Support
- Click "Submit" after providing additional details you'd like to share about your case
If you were able to work things out with the seller, please close this case:
- Follow the Case Details link below
- Click "Respond to Case"
- Select "Close the case"
- Click "Submit"
Here are the details of your case(s):
Seller ID: nairaboy
Item title: USB 2.0 to mini 5pin Data Charging Cable Cord for phone Camera GPS MP3 MP4 PS3
Case Details
Thanks,
eBay
So, you're saying (from your first post) that when you click on "Case Details (right above where it says "Thanks, eBay"), the link doesn't work? (You said, "ebay . . . told to click a link that is not on page.")
Is that correct? If so, try going directly to the Resolution Center (there's a link at the bottom of every eBay page) and work your case from there. You've already opened a case, so it should be available in the grid below. (Mine, of course, will have different details than yours.) Where mine says, "No open request or cases," your grid should show your open case. You may have to adjust the time frame if it's been past 30 days.
I hope this helps. Let us know if it doesn't work or if you need to have anything clarified.
@pburn Ebay changed things, until they are asked to step in the refund request doesn't become a case and does not show up in the resolution center.
To get the ask ebay to step in option you now have to go to
- Find the item in your Purchase History. > returns and cancelled orders
- Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
- Select Ask eBay to step in.
Then after ebay is asked to step in it becomes a "case" and is accesible from the resolution center.
@creoleorchid Our is not to reason why... if we did we would be saying WHY WHY all day long. 😉
I agree that it made it more confusing.
I think it has to do with the cell phone app displays, but that's just a guess since I have only made one return ever. That is the most likely reason since most all of the layout changes have been to make it more "app friendly" . ( PS I do not like the app)
The other thing that always confuses buyers is they think they need to upload the tracking # into the case request when they used an ebay label. So they try to upload the tracking # and it says that the # is already in the system. They want to mark the item as shipped but that doesn't show on ebay until about 48 hours after the package is scanned in at the post office.
