Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Returned item back to eBay adress and not paypal adress - am I screwed?

I bought an item from a seller which was defective and the seller wrote me a message asking me to send it back to the UK, where it has been shipped from. However, the company address seemed to be in Malaysia and now the seller is claiming that I sent...

Companies which forward shipments to other countries....how do you handle these?

Once again, I have a buyer, clearly from another country, which seems to be using a company (or individual) with a USA PayPal address which I am to ship the item to. Then, I assume, this company will ship the item to my buyer in his country. I just f...

International Shipping Requiring a Signature

I run into this problem quite a lot, and it's quite tricky. I auction off an item and it ends with a sale price above $750.00. It ends up being an international bidder who wins, and that means that the package will require a signature option upon shi...

eBay will extend seller protection due to Hurricane Michael

10-8-2018 eBay sent a notice to sellers that would be effected by Hurricane Michael telling us what we needed to do to protect our account status as well as making promises that return cases and late shipping would not effect our rating. They said it...

May I extend a case time?

I ordered something from Europe. I waited a month and asked about the tracking number but seller told me that he didn't ship it with tracking. I opened a case so seller asked me to wait one week more. Ok. Still no package. He reshiped it with trackin...

Resolved! US Postage Paid label amount waaaay off from actual billed shipping. EBAY PLEASE FIX YOUR SOFTWARE!

I checked the box to print the actual shipping paid directly onto the USPS shipping labels so buyers don't think I'm ripping them off. Today my actual shipping charge and the amount the buyer paid was $16.07 on a package, yet when I printed the shipp...

Issue with return

So I recently purchased an item that was shipped to me internationally from a different country. The item arrived as "used" when the seller listed it as "brand new unused and unopened". Thus, I opened a return request and am currently having an issue...

cancel customer order after i printed shipping label

I have a customer who wants to cancel their order after i printed the shipping label. I just cancelled the label now how do i cancel the order to get my final value fee back? Because I already printed the order ebays sent a message to the buyer that ...

2nd-hand fragrance (cologne) arrives with stuck atomizer!

Hope you will will forgive me if I'm unnecessarily starting a new thread... After nearly 3 weeks of almost unbearable anticipation, my package had arrived with the promised fragrance and a few generous samples from the seller's collection that came a...

Ebay does not allow me to post the tracking number of a returned item for full refund from seller?

I had returned the item not as described to the seller today for full refund, but Ebay does not provide me the way to post the tracking number for the returned item? Ebay makes it looks like I did not return the item? The seller provided me the track...

My delivery in global shipping center for 5 days

Hi. My delivery was delivered on Nov.20 and arrived in global shipping center on 22nd. But it's still located in there untill now I also tired to contact the seller and there is no reply. Did anyone had an experience like I'm having right now?

Why not to mail "stuff" in an letter envelope.

A few mini light bulbs.

How to OPT into the new shipping page

I'm trying to find out how I can opt into the new shipping page. I have it on one of my accounts and the bulk shipping is so much easier than the classic/old way. My PO is now requiring scan sheets and I need to make the shipping as easy as possible ...

Cost Adjustments for Shipping Labels - wow!

I saw a mysterious credit of $2.70 in my PayPal account today, and got a message from PayPal saying it was, "Refund in your Ebay dispute case." I remembered no such thing, but figured the amount is so small I wouldn't spend much time checking it out....

How to handle a sealed PC software return?

Please advise how to handle a new, sealed PC software item with no returns accepted and a buyer wanting to return after opening claiming they cannot get it to install properly on thier computer? I do not want to accept a return because: a) It is seal...