Ebay wants me to return item I never received for peomised refund

[forkshovedspoon]

I purchased multiple items from same seller. Long story short: they didnt send initial puchase but they sent the others (4 items paid, 3 of which were received, all vntg tees approx 140 shipped).

However they uploaded same tracking for all (paid individually, not multi ordered invoiced together).

Now ebay thinks I have their item as in generating me a label (for what? I dont have item purchased) to recieve my refund under their guarantee.

But I have nothing to ship! Never got the item. They just think I did because seller fraudulently manipulated tracking! 

[lamber9347]

I'm sorry this happened to you but you really need to call eBay and speak to customer service. Explain to them what happened. Because eBay offers their MBG and they tend to always side with the buyer, you should be covered. It's really going to be your word against the seller's but you have the MBG on your side.

The longer you wait it may bend things in the other direction so call them tomorrow and start the process. Best of luck to you....

[disneyshopper]

What kind of case did you file?

It should have been Not as Described instead of Item Not Received (since tracking shows you received the items.)

Since you mentioned ebay generating a label, it sounds like you filed a Returns Request.  You cannot file a Returns Request if you did not receive an item.  It sounds like ebay thinks you want to return everything for a full refund.

We really need more details for an accurate response to the situation.

[forkshovedspoon]

It was an item not described. I've talked with ebay four times already. At first they wanted me to change to wrong item recieved since it was showing I got something because of tracking. Then a return. But what do I return?
The other items I paid for seperately? How does returning them get me closer to the item I paid for and didnt recieve?
Intentional or no this is fraud at this point and I resent having to call them a fourth time because of improper human review which I shall do when they open in 10 minutes...

[forkshovedspoon]

What details do you need?
I purchased four tees at the promise of combined shipping. They didnt invoice. They opened item not paid case (auto). They said go ahead and pay and would refund dif. They did not nor reply to me.
I recieved two packages. One with one item I ordered. One with the other two. The first item that I initially brought before combined shipping promise never arrived. They uploaded tracking for the other two to initial item.
I recieve no refund. Paid for four packages, recieved two when one would have sufficed and not recieved the item I paid for first off.
Sorry if you need more this is simply actually starting to affect me personally which is not good for a minor transaction (I am a private buyer, used ebay for 12 years at 100% feedback etc... they shouldn't make me go through this)

[debgre32]

Return one of the packages...

[forkshovedspoon]

Perhaps you missed the point. They are individually invoiced items. Returning a seperate item doesn't ping with ebay returns that I returned this one. The case I opened against them was for the item I paid for and did not recieve. They simply uploaded the tracking to the item for the other items. The others I paid for I have received though sans my promise of combined shipping (scummy but seperate matter).

[7606dennis]

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@forkshovedspoon wrote:

Perhaps you missed the point. They are individually invoiced items. Returning a seperate item doesn't ping with ebay returns that I returned this one. The case I opened against them was for the item I paid for and did not recieve. They simply uploaded the tracking to the item for the other items. The others I paid for I have received though sans my promise of combined shipping (scummy but seperate matter).

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If the items were invoiced and shipped as separate transactions, a SNAD was the wrong type of case to open.  An INR dispute would have been the correct one since each transaction is separate.

If it had been a combined shipment, a SNAD would have been correct and you would have to return the entire shipment. 

[forkshovedspoon]

I initially opened an INR dispute but was told to close it twice by ebay because of their tracking error.

Honestly it's a clear case of MBG but they unintentionally stumbled thru incompetence into a way to game system.

[forkshovedspoon]

Yes I realize the silver lining is that their failure to invoice should have made INR despite ez however they gamed tracking essentially.
Also update: refunded and they continue to harass me (three msgs today to remove feedback as though I can or would)

[forkshovedspoon]

P.s. I like your quote. But I also went to college on scholarship so please dont tell me I did something wrong when we both know the real problem is lack of human oversight messing with the 'mix of the cake's when I follow ebays directions and rules.

[forkshovedspoon]

Update, they continue to harass me after enacting Ebay MBG. Four emails today. Three yesterday. I am ignoring them on the advice of Ebay who tells me they are systematically unable to block. They should simply ban at this point as he is using their platform to commit harassment for his own failure to live up to contract.
It's a liability issue and a waking hell.

[forkshovedspoon]

Hiring a lawyer or to be more exact going to the two I have in house. I cannot believe after ebay has warned them multiple times they refused to ban them from platform and instead continue in bsing. I am simply done after 10 calls and 5 emails a day at 2 in the morning on weekdns holidays and living in dread of the next effing **bleep**. 

Goodbye ebay. It was nice to know you. Since as someone who does customer service for a living I have never seen such blatant disregard to a liability issue.

[no_zero369]

It will be interesting to see what advice an actual lawyer provides and how that helps resolve issues?

I suspect the seller is employing a tactic where they get under the buyer's skin and irritate them enough that they just give up or get emotional and do the wrong thing and lose protections.

From the aspect of irritating the buyer it looks like the seller has won!