eBay

chrisry_40 · ‎10-11-2023

Just wondering if anyone could help. My buyer gave an incorrect address when purchasing an item.

This item was attempted delivery and refused by the homeowner (not the buyer), the item has since been lost by the delivery company. What is the best course of action? It would seem to me the liability is on the buyer who gave the wrong address originally.

wastingtime101 · ‎10-11-2023

Hey @chrisry_40 . You are correct this falls to the buyer. If they file a non-receipt claim you will be covered by seller protections. In the event the package eventually turns up on your door step I'll offer you my standard advice for RTS (returned to sender) packages so you can file it away in case it's needed.

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You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned (and delivered) to you before you take any of the following actions.

You can refund the buyer the item cost minus original shipping and minus a portion of your eBay fees (fee credits are prorated on a partial refund so you won't get back fees on the shipping amount you withhold). Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and if you still want to work with this buyer you can tell them to repurchase it with the correct name/address.
Have the buyer sort out their address issue then pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload tracking to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.
A different way to accomplish buyer payment for re-shipping is to create an eBay listing for the shipping cost (bumping it up to factor in eBay fees) and having the buyer purchase it, entering their correct address at checkout. You could purchase a shipping label through eBay for that transaction.
You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.
You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute and why deal with all that? I also think handling it before it gets to this stage with a partial refund is the "right" thing to do if you're not going to make reshipping arrangements.
You might also want to direct the buyer to this page so their address is updated for future purchases: Account Settings: Addresses

GLORIOUS!

515sako · ‎10-11-2023

Best case scenario you'll get the package back, but don't hold your breath usually these packages are lost and no one takes responsibility for it specially USPS

reallynicestamps · ‎10-11-2023

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

If there was a wrong address given by the BUYER, you don't owe a penny according to eBay.

As long as the company attempted delivery.

The return of the item is unimportant.

If it were returned, then the seller could consider refunding the purchase price less shipping costs and any random fees the seller paid out.

No return, no refund.

selsa84 · ‎10-11-2023

Did u ship USPS?

fm2000 · ‎10-11-2023

If you shipped it via USPS, you should file a missing mail report. There is no guarantee they will find the package if you do it, but you have nothing to lose. I have done this in the past, sometimes it worked and they found it, sometimes they didn't find it, but worth a shot.