Ebay has made requesting help an impossible task.

[jac-5559]

I purchased plastic refridgerator boxes from  and they arrived in a soft bag and all were cracked and broken. I tried to ask for a refund and all they offered was 20%. I don't think Ebay will last long if they can't or won't protect their buyers!! I tried to contact ebay about this but the "buttons" they said to look for in order to get help were not anywhere to be found.

[dryophelia]

@jac-5559 

When the seller won’t work with you, you have to open a case for ‘not as described’. The seller will have to send a return label. If they don’t, you can ask eBay to step in about the 3rd or 4th day. 

[simba6]

Click the resolution center link at lower right of this page. File an item not as described case. Your seller will have to pay their return if they even want them back. You are protected.

[kensgiftshop]

@jac-5559 

Go to the resolution center below and select, the item doesn't match the description.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

[bearswatching]

And clearly you hadn't read the  eBay (money back guarantee). eBay goes to great lengths to protect buyers but you have to do your part.