Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Timeframe for INAD Closing?

So on March 1st I got a email from ebay letting me know a buyer wanted to return an item and he marked it as "Doesn't match description or photos" even though he didn't read the listing. I messaged the buyer and explained to him the we were just sell...

Missing International Package - used Ebay's Global Shipping Program

We printed our shipping label over Ebay and used its Global Shipping Program. The package seems to be stuck for a month now in the foreign country. It looks like a refund needs to be processed at this time. What is the procedure for getting a refund ...

Fedex/Ebay shipping scam??

I have attempted to contact Ebay about this issue, but they are apparently no longer helping sellers with in-person calls. Several times in the last year, I have sold and shipped items via FedEx. I have carefully measured and weighed packages, and se...

No contact from seller

Hi I purchased an OPI nail machine costing £94.00 from a seller the machine is no longer working the connecting lead is making a buzzing sound I have contacted her twice regarding this and have received no reply the item has only been used twice and ...

two USPS items mis delivered so far this year

I don't sell that much stuff but so far this year I have had two buyers claim they did not receive their packages even though tracking says delivered. Is this happening a lot to other sellers ? what happens at this point ?who is responsible for filin...

Resolved! First Class Return Service Flat Rate Box

I recently received a cable I ordered with the wrong adapter. I initiated a return and printed the label. The initial package had a 4oz USPS First Class label, and the return label is USPS First Class Return Service. I've learned that I can put it on...

Im a Buyer and the item i bought was at Ebay Global Shipping (the status is Restricted Items)

Good Day Guys! Im a Buyer and the item i bought was at Ebay Global Shipping and the status is Restricted Items and being notified that the item is undelivered. Can I demand a full refund from the Seller. Please note this is not the first time I shipp...

US seller to G.B. Buyer item stolen by Hermes

I am a US seller. Buyer is in England and purchased a $90 item. The buyer messaged me saying they received the box but it was torn open and empty. I shipped the item to the eBay global hub in Kentucky where they sent me an email saying the package wa...

Selling Support is bad for sports card sellers

I recently sold a factory sealed set of sports cards. The Buyer got the set and opened the cards. Then claimed the cards were solid like a brick. I told him the glossy cards are known to do that sometimes and to give it time for them to get warmed up...

"Print Shipping Label or Invoice" doesn't work

Greetings, We have been using bulk shipping, and today the " Print Shipping Label or Invoice" doesn't work anymore. Not able to process orders. Have anyone encountered same issue? Really need help. Also, we have a sorting issue when printing out invo...

Third Party Buyers

Hi! I've discovered an expensive item I sold was to a third party buyer. This same item sold earlier this week to a third party buyer, but when I did a search on the address it appear to be fake. I relisted and this new buyer's address seems to check...

Ebay sent wrong shipping label to print

I had an item that was clearly listed to ship Parcel Select Ground (5 lb box $7.95) Item sold & when I printed the label it was the correct buyer name & address but was for Priority Mail Flat Rate Envelope & they paid $7.40! So weird! I had to take t...

Getting Help From Ebay On Stepping In On Getting my Return Handled

Apparently Ebay doesn't have a customer service phone number anymore. I sent a request to the seller 4 days ago and have not heard from them. Seems like it's impossible to contact them for help and the virtual assistant isn't vey good either...How ca...

Item not Delivered but was shipped - Global issue, buyer issue or USPS issue???

I shipped a package a month ago to an address by Portland, OR airport. This is a global shipping company that then ships it abroad - in my case - China.The package is still "in transit" and my buyer requested a refund. I provided my tracking number/i...

International Shipping

Hello,I have a buyer that's in Brazil and she asked me to calculate the cost of an item plus shipping. I know that the Global shipping program states that the buyer can find that information at checkout but how can I find the information myself? I ho...