Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

tracking

i shipped an item yesterday, and entered the tracking number as always..i am still getting the message that i need to ship the item...i have re-entered the tracking number.. i still get the message that i need to ship... what do i do?

Media Rate not available, although listed as such and buyer selected.

A legitimate book listed in non-fiction books is not allowed for media shipping. This was listed as a book and media rate was listed as the way to ship. The buyer also selected this as the way to have the book shipped. However it is not allowed at ch...

Why is Ebay refusing to let me ship media (unexposed film) via media mail?

The option for media mail is blacked out. I didn’t have this problem last year. Film is media (according to the USPS rules). Computer software and CDs, LPs, too.The buyer selected media mail. I selected media mail. But ebay is trying to get me to shi...

Stuck "in transit"

I bought an item several months ago but later changed my mind and returned because of high customs charges. The package has been stuck "in transit" for many months so i contacted the shipper for raising the investigation starting from Mexico with UPS...

I have sold a book on EBAY using Media Mail but the option is grayed out.

I'm not giving the option for media mail. I'm selling the book for $3.50 using Media Mail. Seller as selected Media Mail. The option I have is USPS Priority Mail. I will lose $7.00 if i pick to sell my books on EBAY. Can I just shut down all my selli...

Media Mail removal a Glitch?

Is this a glitch or have they removed Media Mail. We are book sellers and offer free shipping with Media Mail. We can't ship MM labels and can't choose it when listing. I know we could use PayPal or Pirate Ship but then we are paying out of pocket un...

Media Mail not available in Books

I am predominantly a book and music dealer and shipped a number of items media mail this morning. Just got another sale before USPS picks up and I went to print the shipping label. Item is fiction paperbacks that was listed in books. Media mail was o...

How do we protest Ebay's silly new Media Mail policy?

It is making thing so unwieldy I am looking for other venues to sell books. Any suggestions?

Resolved! Help with specific Item Not Received Case

Hi all, I am looking for a little help here, I sold a card April 1st and sent it out April 2nd, I sent it via standard envelope shipping with tracking (ESUS eBay tracking). The buyer opened an Item Not Received (INR) case yesterday May 17th saying th...

E bay new standard shipping option

Hello, I started using the new e bay standard envelope shipping option. I have a customer who hasn't received his order. E bay says I have protection of up to 50.00 on orders. The tracking shows item DID arrive, but he doesn't have it. The total valu...

Resolved! Buyer selected Parcel Select, but it's not an option when I buy the label?

I've setup my shipping rule for this sale to include USPS Parcel Select. The buyer selected that as his preferred shipping option (I am providing free shipping), but when I go to buy a label, it's not in the list of available shipping options. Why is...

Resolved! what to do if item is damaged in shipping - will Fed Ex reimburse me?

Will Fed Ex reimburse me for an item that was received damaged? How do I approach this? Ebay's customer service is non existent. Thank you!

Why does the list of countries I will ship to change from one listing to another?

I just had a potential buyer write to ask why a certain item could, according to the shipping details in my listing, only be sent to a few countries, and why his (Belgium) wasn't listed. I checked and it appears that that list varies wildly from one ...

Ebay standard envelope and the global shipping program

Can ebay standard envelope be used in the global shipping program? If so how will an overseas customer see this? If it is only 51 cents to the center in KY how will the item be handled from there?

New Packing Slips Not Printing

Anyone else having an issue with the new packing slips not printing. I get an error ""Unable to load due to system error.Please close the page and try again"