Ebay asking for a code to show I’ve dispatched an item?

[tink4040]

Hi

I recently sold an item as collection only and the buyer collected yesterday. I went to mark the item as dispatched and its asking  me to scan a code from the buyers email? 

I cannot see this code at all and support is unavailable so can anyone assist me please?

many thanks 😊 

[disneyshopper]

This is ebay.com, the USA site.

You are located in the UK.

Return to your home site and ask there:

https://community.ebay.co.uk

[reyaswi]

To quote eBay's own documentaiton:

For proof of collection, you can use the eBay app to scan the QR code or manually enter the 6 digit code the buyer received after completing their purchase.

To scan the code, go to the Arrange Pickup screen on the eBay app and tap the Scan to confirm pickup button. The item will immediately be marked as delivered. You’ll still need to mark the item as paid if you collect cash at the time of delivery.

If the buyer doesn’t have their email with the codes, a signed receipt/invoice or an eBay message from the buyer confirming they collected the item can protect you against item not received cases.