Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Is the new eBay Standard International shipping to Mexico good?

How often do packages fail to be delivered? Interested in people's opinion who have used the new service. The $100 Buyer & Seller insurance policy seems pretty solid to incentivize international shipping.

Incorrect return tracking number, how to correct it?

The tracking number given to ebay is different than the tracking number on the PDF, so ebay emails me stating I have not returned the item. I can't update the tracking number when I click "MARK AS SHIPPED". I asked the seller to correct the tracking ...

Shipped to wrong address

Hello all! I sold an item. I *always* copy/paste the address (together with the buyer's name). In this way I cannot use a wrong address. But this is what happened to me: I shipped the item to the address displayed.It returned to me after two weeks as...

Refunding buyer gives an error

Refunding a buying gives error. Not sure what to do next. Help. Pic Attached.

Resolved! "No shipping services available for the dimensions you entered"

I've been trying to create an entry for the last couple of weeks for an item (cat treats) that would ship in a standard 9" x 7" padded shipping envelope weighing a little under 4 ounces, but whenever I try to set up the shipping, eBay just throws an ...

Managed Payments ... Sending a refund

Spoiler (Highlight to read)Sorry, just a lil frustrated. I’ve been working on sending a buyer a refund for over 3 hours. It used to be so simple looking at the sold listing section and choosing View PayPal Transaction from the drop down menu. since h...

Seller from Hongkong asking for more money

I bought a product and few hours later I got this email from the seller:Dear customer:Good day!Thank you very much for your purchase,but I am so sorry to tell you,the logistics transportation just before we got the information from the post office ha...

Resolved! Anyone know if Japan Post is shipping again?

Sellers claim Japan Post has not been shipping to the US since around April. I've been checking online, but keep finding conflicting charts about where they are shipping and what services are available. I can't read kanji either, which may be a stick...

Buyer asks ebay to step in (escalates) on a return literally 30 minutes after it arrives to me

What the heck man??? I thought we at least get 2 business days. So a buyer files a return and I auto accept. I never pay attention to them anymore since they are meant to auto close. I just wait to until the package comes to my door to process them. ...

Select Account for Returns with Managed Payments

Hi all, I was just switched over to managed payments yesterday, so please bear with me. So, if I have a refund, and the total amount of funds are not available in my balance/pending in MP, how can I select where I want eBay to deduct the additional f...

Cancel a return

My buyer opened a return and now says they don’t want to return the item. They told me to cancel the return. How do I do that?

generate a return label for out of country buyer

Please point me in the right direction. I have started a return for an out of country buyer, but a label was not generated. Do I go to Paypal, USPS or where? Thanks,Shannon

USPS sent package to wrong state, buyer requesting refund

I sent out a Google Home Mini on July 28 (provide this item information for context, as that it was a rather large package that wouldn't slip in between the cracks as easily as a letter or something). This item was sent out through my local post offi...

Resolved! Additional shipping option not showing up in listing

When listing an item for sale I offered Parcel Post shipping (based on location)and offered Priority Mail as an optional shipping service.The listing only shows the first shipping option.How do I fix that? Tnx.

No Return paid label to buyer after 30 days because slow shipping and money was refunded

Just got off instant messaging with EBay. Had a very late shipment. At 30 days the buyer opened a case for the payment. I refunded the money August 5. The item was delivered around the 15th of August. Buyer just confirmed delivery yesterday. The buye...