Ebay allowing buyers to keep items that they wanted to return

[divwido]

No, sellers who refuse returns are.

[kensgiftshop]

@janicefinds 

If the buyer filed an INAD and you didn't accept the return, yes, Ebay can refund the buyer from your account and let them keep the item.

[no_zero369]

@janicefinds 

I did a quick scan of your listings and it looks like you have "free returns"!  So this is a curious situation.  Anyone wanting to return something for any reason should be issued a return label.

So perhaps this is a new one?  I'd love to hear more detail of what transpired.

[janicefinds]

What is a INAD?

[mtgraves7984]

An 'INAD' is an Item Not as Described claim. If you offer Free Returns, that shouldn't matter, though.