Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Shipping with Paypal

I read about Ebay switching to Shipstation in July. Can I still use Paypal Shipping?

User avatar by Adventurer
  • 1274 Views
  • 9 replies
  • 0 helpful

VAT payment

Hi, recently I bought item which cost approx $80. VAT rate in my country is 20% which is $16 and I already have paid it when I placed my order so I thought that I will only pay import fees however DHL charged me with import fees + $16 which I thought...

User avatar by Pathfinder
  • 219 Views
  • 1 replies
  • 0 helpful

I need to talk to a real customer service rep!

I’m so fed up. I’ve been waiting on an order since December. It says estimated arrival to be in April and it says it’s already delivered. I contacted the seller two months ago, they said they’d give me a refund. Welp, no refund on my account so far. ...

User avatar by Adventurer
  • 195 Views
  • 1 replies
  • 0 helpful

Import charges

Hello, Could I please get some guidance with shipping international? I have been selling since 2013, but have done limited international shipping. I have a potential sale (shoes, in a USPS shoebox) heading to the UK and my customer is inquiring about...

Cheap shipping for large packages

I manufacture my own industrial kitchen equipment and want to start selling mainly stainless tables, shelves, sinks, etc., but the shipping costs are sometimes almost more than half the listing price. The shipping for a stainless steel double tier sh...

No exclusions, but buyers in AK & HI cannot make purchases?

I've had buyers in both AK & HI tell me they tried to checkout, but they can't because the system is telling them I don't ship to Alaska or Hawaii. I have zero exclusions in my preferences or in my shipping policies and I have tried adding both of th...

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User avatar by Rockstar
  • 578 Views
  • 14 replies
  • 1 helpful

Problems tracking Japan Post orders to the US

I've run into an issue multiple times with different sellers over the last few days where items ordered from Japan show under ebay's tracking, but when I attempt to track the tracking numbers through Japan post itself, I get an error such as "** Your...

Resolved! What is the status of eBay's Global Shipping Program ?

I've used the eBay Global Shipping Program several times in the past with good results. It's easy and, in one instance, indemnified both me as the seller and my Italian buyer when the shipment simply disappeared off the map. But today I wanted to use...

User avatar by Scout
  • 881 Views
  • 8 replies
  • 5 helpful

Shipping label error for combined purchases

I kept getting an error when I tried to print an International shipping label for 3 combined purchases . After fiddling with the customs form, changing the prices to remove decimal point, simplifying descriptions, adding (and omitting) the tariff cod...

User avatar by Adventurer
  • 205 Views
  • 0 replies
  • 0 helpful
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