Over in my selling account I have a buyer who has filed an Item not received dispute but does not seem to understand that there is a forwarding order on his address.
His package is way late already because Chicago is so corked up. It finally reached him in California after somewhere around 10 days stuck in Chicago so I appreciate his patience that far. What I did not expect was that when it finally went out for delivery at his address the very next entry in tracking was to say that it was forwarded that day.
At first I thought maybe that was just a scanning error and he really did receive it - but 2 days later the tracking started up again and it was passing through Rhode Island... then Massachusetts... and 2 days ago it left Stamford Connecticut. God knows where it is going but it is not lost and is definitely on the move someplace.
So yesterday he filed the INR. I uploaded the tracking number to the dispute where they ask for it. The tracking does show activity within the past 3 days and it also has a clear Forwarded entry in the history. Will that Forwarded entry close the INR by itself? If it does can he still leave feedback? I dont mind giving him the refund but I am a little worried that he might dent my feedback over a problem that looks to be his fault and nothing I could have known about in advance.
My post office says that only the CA post office can see the forwarding order. I cant get the buyer to go to his PO to ask about it. Not sure he understands the problem. It does not seem like he buys much on-line so I may be the first to have this problem with his address.
(I have filed a Package Intercept request for it on USPS.com. Going to cost me $15.25 if they find it but the value is approx. $100 so I want the chance to auction it again.)
